Sales Floor Manager (Read Blvd)

Goodwill Industries of Southeastern Louisiana; New Orleans (LA); On-site; USD 40,000 - 50,000; Full time

Job summary

Goodwill Industries of Southeastern Louisiana is seeking a Sales Floor Manager to lead store staff, ensure a steady merchandise flow, and maintain a welcoming, clean environment. You will manage opening/closing, cash handling, and safety while driving customer service excellence.

Responsibilities include coaching and developing the team, coordinating staffing, merchandising, inventory, and daily operations to meet budget goals in a dynamic retail setting.

Qualifications

• High school diploma or GED with some supervisory experience.
• Leadership and mentoring experience preferred.
• Retail or sales leadership background is a plus.

Responsibilities

• Leads, supervises, and motivates store employees to ensure merchandise flow daily.
• Coaches, trains, develops, and leads the store team.
• Ensures compliance with safety policies and procedures.
• Maintains a clean store environment and focuses on customer service.
• Oversees receiving, pricing, and displaying merchandise.
• Opens and closes the store; balances cash and handles end-of-day procedures.
• Maintains a safe, hazard-free store through daily checks and cleaning.
• Performs duties of all store personnel as needed, including cash register operations.
• Conducts hourly floor checks and daily store walkthroughs and team huddles.
• Manages revenue and expense budgets and helps achieve targets.
• Assists in scheduling and staff coverage; supports coaching and development.

Education

HS Diploma/GED

Tools

Microsoft Office

Outlook

Word

Excel

Power BI

Job description

Sales Floor Manager

Essential Functions:

Responsibilities:

• Leads, supervises, and motivates store employees to ensure a constant rotation and flow of merchandise to the sales floor daily.
• Supports staffing the retail store by coaching, training, developing, and leading the store team.
• Ensures compliance with all safety policies and procedures.
• Creates and maintains a positive public image of Goodwill through a clean store environment, full of fresh product daily, with a focus on excellent customer service.
• Leads and assists in the receiving, pricing, and displaying of store merchandise.
• Opens and closes the store. Balances cash registers and conduct end-of-day procedures. Responsible for all cash in store, including in the safe, petty cash, deposits, and cash registers.
• Maintains a clean and hazard free store through daily monitoring and cleaning of all areas.
• Performs all duties of all store personnel including operating a cash register, weekly pulls, hanging new donations, cleaning of store, etc.
• To use the cash register for total sales, accept payment, authorize voids, returns, exchanges and credits for merchandise only.
• To conduct hourly floor checks to ensure processed merchandise is properly placed on the floor.
• Conducts daily store walkthroughs, daily store team huddles, and regular store meetings.
• Responsible for revenue and expense budgets and works to achieve/exceed budgeted goals.
• To assist the store manager in corrective coaching and training and development of employees.
• Assists in scheduling employees with a focus on adequate coverage of store operation.
• To keep the store clean and hazard free by vacuuming, mopping, dusting, sweeping, and cleaning the bathrooms.
• All other job-related duties as required by management.

Skills and Abilities:

• Must be able to achieve budgeted goals and implement a contingency plan if goals are not met.
• Must be able to interact professionally and productively with a diverse array of people.
• Must be able to market Goodwill and explain the mission to the public.
• Must establish and maintain effective working relationships with store personnel while motivating them to their best performance.
• Must be able to conduct ongoing training and development of store employees.
• Must be able to work a flexible schedule at short notice, including nights and weekends, and occasionally, long hours.
• Must be able to use repetitive hand movement when pulling and hanging.
• Must be able to engage in prolonged standing, walking, and bending.
• Must be able to function in a fast-paced work environment with occasional periods of high volume.
• Must have knowledge of clothing brands and household item values.

Requirements:

• High school diploma or general education degree (GED) with a minimum of 1 year of supervisory experience or equivalent combination of education and experience required.
• Leadership, team building, and mentoring experience and/or training experience preferred.
• Prefer a background in leading teams in retail sales or other sales experience.
• Must have reliable transportation. Must be able to pass MVR check and provide proof of a valid driver’s license, liability insurance, vehicle registration and a current vehicle inspection sticker.
• Must be proficient in computer skills including Microsoft Office, Outlook, Word, Excel, Power BI and other programs.
• Must be able to read, write and communicate clearly in English.

Working Conditions:

Frequent physical exertion, frequent movement, conditioned indoor temperatures with occasional exposure to outdoor temperatures and weather conditions, occasional travel in district area.