Sales Floor Lead (Burbank)

Goodwill Industries of Southeastern Louisiana; Baton Rouge (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Goodwill Industries of Southeastern Louisiana in Baton Rouge is seeking a Sales Floor Lead to oversee daily operations, supervise staff, and ensure excellent customer service. You will be responsible for maintaining a welcoming store environment and upholding company standards.

The role involves handling cash operations, merchandising, training, and safety, while supporting store management to meet goals and promote the Goodwill mission. Strong communication and teamwork are essential.

Qualifications

• High School diploma or GED with 6 months supervisory experience or 90 days in the service industry.
• Ability to read, write and communicate clearly in English.
• Prior service industry experience preferred.
• Retail training completed.

Responsibilities

• Operate cash register to complete sales, handle payments, voids, returns and credits.
• Rotate store merchandise properly and maintain clean, presentable displays.
• Mentor and supervise Sales Floor Associates; support store manager.
• Record and balance cash receipts; prepare deposits and transactions.
• Maintain safety and housekeeping; monitor floor conditions.
• Support training and onboarding of new hires.
• Attend scheduled shifts and complete daily floor checks.
• Assist in managing expenses to revenue ratios.

Skills

Supervisory experience

Customer service

Communication skills

Team leadership

Education

High School diploma or GED

Job description

Sales Floor Lead

Essential Functions:

Responsibilities:

• To use the cash register to make total sales, accept payment; authorize voids, returns, exchanges and credits for merchandise.
• To ensure proper rotation of store merchandise.
• To act as a positive role model for employees and trainees in all aspects of professional performance.
• To stock the sales floor adequately. To create a positive public image of Goodwill through a clean store environment, attractive displays and presentable, personable personnel.
• To maintain safe and appropriate conditions in the shopping areas.
• To keep the store clean and hazard free by vacuuming, mopping and dusting, (including cleaning the bathrooms.)
• To observe personnel and safety policies and procedures. To ensure compliance by Store Floor Associates.
• To be able to perform the job duties of Sales Floor Associates.
• To attend work on the regularly scheduled shifts as assigned by the manager for the week.
• To ensure the floor check is completed daily and to ensure monthly safety self- inspections are conducted.
• To ensure all new hires are properly oriented, using the appropriate manual, within the first week of employment. To document that training occurred.
• To assist the store manager in controlling the expense to revenue ratio monthly and annually.
• To assist in training and mentoring of Sales Floor Associates and court-appointed community service workers, as assigned by the Store Manager or Sales Floor Manager.
• To assist in supervising, disciplining and recommending discharge of sales associates to the Store Manager or Sales Floor Manager.
• To monitor and assist in the receiving, pricing and displaying of store merchandise.
• To record and balance cash register receipts, make bank deposits and record store transactions.
• To assist in the preparation of personnel and payroll records in a timely manner.
• To complete accurately other paperwork required in the day-to-day operation of the store.
• Any other job-related duties as requested by management.

Skills and Abilities:

• To assist the Store Manager or Production Manager in achieving/exceeding production goals both monthly and annually and to assist in implementing a contingency plan if goals are not being met.
• Must be able to interact professionally and productively with a diverse array of people.
• Must be able to market Goodwill and explain the mission to the general public.
• Must establish and maintain effective working relationships with, and among, store and production personnel while motivating them to their best performance.
• Must be able to work a flexible schedule on short notice, including nights and weekends, and occasionally, long hours.
• Must be able to use repetitive hand movement when buttoning, sorting, hanging and zipping garments.
• Must be able to engage in prolonged standing, walking and in frequent bending, stooping, and stretching.
• Must be able to function in a fast-paced work environment with occasional periods of high volume.

Requirements:

• High School diploma or GED and 6 months supervisory experience or a minimum of 90 days in the service industry.
• Must be able to read, write and communicate clearly in English.
• Prior work experience in the service industry preferred.
• Must successfully complete Retail training.

Working Conditions:

Frequent physical exertion, frequent movement, conditioned indoor temperatures with occasional exposure to outdoor temperatures and weather conditions. Alternate work schedule may include working at an attended donation center with no prior notice.

GOODWILL INDUSTRIES OF SOUTHEASTERN LOUISIANA is an EEO Employer - M/F/Disability/Protected Veteran Status