Sales Floor Lead (Denham Springs, LA)

Goodwill-Industries-of-Southeastern-Louisiana; Denham Springs (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Goodwill-Industries-of-Southeastern-Louisiana is seeking a Sales Floor Lead to assist in daily store operations and drive sales while upholding company standards. You will supervise during shifts, mentor staff, and ensure a clean, safe, and welcoming shopping environment.

The role requires a High School diploma or GED with supervisory or service industry experience. Flexibility to work nights and weekends and complete retail training is essential.

Qualifications

• High School diploma or GED required.
• Maintenance of English communication in reading, writing, and speech.
• Retail experience preferred. Service industry background advantageous.
• Retail training completion required.

Responsibilities

• Operate cash register: process sales, payments, voids, returns, exchanges, and credits.
• Ensure proper rotation and display of merchandise to maintain store presentation.
• Model professional behavior; mentor trainees and associates.
• Maintain clean, safe store environment and positive public image.
• Oversee scheduling, floor supervision, and adherence to policies.
• Assist in supervising staff, training, and performance documentation.

Skills

Leadership

Customer service

Cash handling

Retail operations

Communication

Flexible schedule

Staff training

Safety compliance

Education

High School diploma or GED

Supervisory experience OR 90 days service industry

Job description

Sales Floor Lead

Essential Functions:

Responsibilities:

To assist with the day-to-day store operation and sales performance to meet or exceed budget while in compliance with company standards, policies and procedures. A Sales Floor Lead performs the duties of a supervisor when assigned by the Store Manager or Sales Floor Manager. Sales Floor Leads may act in a supervisory capacity during scheduled work hours.

1. To use the cash register to make total sales, accept payment; authorize voids, returns, exchanges and credits for merchandise.

2. To ensure proper rotation of store merchandise.

3. To act as a positive role model for employees and trainees in all aspects of professional performance.

4. To stock the sales floor adequately. To create a positive public image of Goodwill through a clean store environment, attractive displays and presentable, personable personnel.

5. To maintain safe and appropriate conditions in the shopping areas.

6. To keep the store clean and hazard free by vacuuming, mopping and dusting, (including cleaning the bathrooms.)

7. To observe personnel and safety policies and procedures. To ensure compliance by Store Floor Associates.

8. To be able to perform the job duties of Sales Floor Associates.

9. To attend work on the regularly scheduled shifts as assigned by the manager for the week.

10. To ensure the floor check is completed daily and to ensure monthly safety self- inspections are conducted.

11. To ensure all new hires are properly oriented, using the appropriate manual, within the first week of employment. To document that training occurred.

12. To assist the store manager in controlling the expense to revenue ratio monthly and annually.

13. To assist in training and mentoring of Sales Floor Associates and court-appointed community service workers, as assigned by the Store Manager or Sales Floor Manager.

14. To assist in supervising, disciplining and recommending discharge of sales associates to the Store Manager or Sales Floor Manager.

15. To monitor and assist in the receiving, pricing and displaying of store merchandise.

16. To record and balance cash register receipts, make bank deposits and record store transactions.

17. To assist in the preparation of personnel and payroll records in a timely manner.

18. To complete accurately other paperwork required in the day-to-day operation of the store.

19. Any other job related duties as requested by management.

Skills and Abilities:

1. To assist the Store Manager or Production Manager in achieving/exceeding production goals both monthly and annually and to assist in implementing a contingency plan if goals are not being met.

2. Must be able to interact professionally and productively with a diverse array of people.

3. Must be able to market Goodwill and explain the mission to the general public.

4. Must establish and maintain effective working relationships with, and among, store and production personnel while motivating them to their best performance.

5. Must be able to work a flexible schedule on short notice, including nights and weekends, and occasionally, long hours.

6. Must be able to use repetitive hand movement when buttoning, sorting, hanging and zipping garments.

7. Must be able to engage in prolonged standing, walking and frequent bending, stooping, and stretching.

8. Must be able to function in a fast-paced work environment with occasional periods of high volume.

Requirements:

1. High School diploma or GED and 6 months supervisory experience or a minimum of 90 days in the service industry.

2. Must be able to read, write and communicate clearly in English.

3. Prior work experience in the service industry preferred.

4. Must successfully complete Retail training.

Working Conditions:

Frequent physical exertion, frequent movement, conditioned indoor temperatures with occasional exposure to outdoor temperatures and weather conditions. Alternate work schedule may include working at an attended donation center with no prior notice.