Sales Floor Dept Supervisor - Pro Services-Building Materials

Lowe's Companies, Inc.; Mishawaka (IN); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company in home improvement is seeking a Sales Floor Department Supervisor for Pro Services-Building Materials. This role involves leading a team, ensuring excellent customer service, managing inventory, and training staff. The ideal candidate will have retail experience and strong leadership skills.

Qualifications

• 3-5 years of retail experience.
• 1 year in customer service supporting Pro customers.

Responsibilities

• Lead and enable a team to deliver the best customer experience.
• Monitor use of store power equipment and coach employees on safety.

Skills

Customer Service

Team Supervision

Training

Inventory Management

Education

High School Diploma

Tools

Microsoft Office

Job description

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What You Will Do

• Provide resources and tools to support staff in delivering excellent customer service.
• Assist with stocking, area recovery, and contribute to merchandising decisions.
• Monitor use of store power equipment and coach employees on safety and lifting techniques.

Additional Responsibilities

The Sales Floor Department Supervisor leads and enables a team to deliver the best customer experience, coaching and training staff, managing performance, and ensuring coverage. Responsibilities include customer-facing activities, inventory management, safety protocols, and supervising cross-departmental staff as needed. They also communicate best practices to motivate the team and may occasionally open or close the store or serve as manager-on-duty.

Travel Requirements

This role does not require regular travel but may occasionally involve travel for meetings, training, or supporting nearby stores.

What We're Looking For

• Full-time, approximately 39-40 hours weekly, with flexible availability including mornings, afternoons, and evenings.
• Physical ability to perform tasks involving standing, sitting, and lifting up to 25 pounds or more.

Minimum Qualifications

• High school diploma or equivalent, with 3-5 years of retail experience.
• At least 1 year in customer service and supporting Pro customers.
• Experience in team supervision, training, and cross-functional work.
• Proficiency with Microsoft Office and ability to obtain relevant sales licensure.

Preferred Qualifications

• Additional years of retail and Pro customer support experience, leadership roles, and familiarity with retail systems.

Lowe’s is an equal opportunity employer. Benefits and eligibility details are available at our benefits page.