Sales Floor Dept Supervisor - Pro Services-Building Materials

Lowe's Companies, Inc.; Amherst (NH); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company in home improvement is seeking a Sales Floor Department Supervisor to enhance customer service and lead a team. Responsibilities include coaching associates, managing performance, and ensuring store safety. The role requires strong leadership skills and retail experience, particularly in Pro services. Join a dynamic team dedicated to providing quality service and maintaining a safe, stocked store.

Qualifications

• 3 years retail experience or 5 years retail experience.
• At least 1 year in customer service.

Responsibilities

• Lead and enable a team to deliver customer experience.
• Monitor store power equipment and coach employees.

Skills

Customer Service

Leadership

Communication

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Join to apply for the Sales Floor Dept Supervisor - Pro Services-Building Materials role at Lowe's Companies, Inc.

1 week ago Be among the first 25 applicants

Join to apply for the Sales Floor Dept Supervisor - Pro Services-Building Materials role at Lowe's Companies, Inc.

What You Will Do

All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Sales Floor Department Supervisor, this means:

• Providing resources and tools to support those directly helping customers provide the best service.
• Assisting with down stocking and area recovery as well as providing input into merchandising decisions.
• Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques.

The Sales Floor Department Supervisor is primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store. This includes coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage. They are responsible for customer-facing activities (e.g., greeting customers, clarifying needs, identifying solutions, closing sales), non-customer-facing activities (e.g., down stocking, inventory management, area recovery), and store safety (e.g., safety walks, hazard reporting, understanding safety and lifting protocols).

The supervisor works with leadership to identify best practices, communicates these to the team to foster engaging, customer-focused behavior, and may supervise associates across departments to meet store demands. Broad product knowledge and effective communication are essential. Additionally, they may occasionally open or close the store or serve as manager-on-duty (MOD).

Travel is not regular but may be required for meetings, training, or supporting other stores.

What We're Looking For

• Hourly Full Time: Typically 39-40 hours; additional hours may be required.
• Availability during mornings, afternoons, and evenings any day of the week.
• Physical ability to perform tasks involving prolonged standing, sitting, and lifting (minimum 25 pounds, heavier with assistance).

Minimum Qualifications

• High School Diploma or equivalent + 3 years retail experience OR 5 years retail experience.
• At least 1 year in customer service.
• At least 1 year supporting Pro customers (for Pro Department Supervisor).
• Experience supervising or providing direction to teams.
• Experience in training, mentoring, and developing associates.
• Cross-functional work experience.
• Proficiency in Microsoft Office Suite.
• Ability to obtain any required sales-related licenses or registrations.

Preferred Qualifications

• 3+ years retail customer service experience.
• 3+ years supporting Pro customers.
• Leadership experience with direct reports.
• Experience in home improvement retail sector.
• Experience in fast-paced retail environments.
• Experience in key carrying roles with manager-on-duty responsibilities.
• Familiarity with store computer systems (e.g., Project Tool, Genesis, Sterling, M2O, Thin Client).

Lowe’s is an equal opportunity employer and values diversity. We do not discriminate based on race, color, religion, sex, gender, age, national origin, disability, sexual orientation, gender identity, marital status, military service, genetic information, or any other protected category.

Starting pay varies based on factors such as location, experience, and education. For benefits information, visit https://talent.lowes.com/us/en/benefits.