Sales Floor Dept Supervisor - Paint

Lowe's Companies, Inc.; Suwanee (GA); On-site; USD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a Sales Floor Department Supervisor to lead a dedicated team in providing exceptional customer service. This role involves coaching associates, managing performance, and ensuring a well-stocked and safe store environment. Ideal candidates will have a strong retail background, excellent communication skills, and the ability to foster a customer-focused atmosphere. With a commitment to training and development, this position offers a dynamic opportunity to make a significant impact in a fast-paced retail setting. Join a collaborative team that values your contributions and supports your growth.

Qualifications

• 3 years of retail experience or 5 years of retail experience.
• At least 1 year of customer service experience.

Responsibilities

• Lead and enable a team to deliver the best customer experience.
• Coach and train associates, manage performance, and ensure coverage.

Skills

Customer Service

Team Leadership

Retail Experience

Communication

Microsoft Office Suite

Education

High School Diploma or equivalent

Tools

Store Computer Systems (e.g., Genesis, Sterling, M2O)

Job description

Join to apply for the Sales Floor Dept Supervisor - Paint role at Lowe's Companies, Inc.

All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Sales Floor Department Supervisor, this means:

• Providing resources and tools to support those directly helping customers provide the best service.
• Assisting with down stocking and area recovery as well as providing input into merchandising decisions.
• Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques.

The Sales Floor Department Supervisor is primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store. This includes coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage. Responsibilities also include customer-facing activities, non-customer-facing activities, and store safety procedures.

The role involves working with leadership to identify best practices and communicating these to the team to foster engaging, customer-focused behavior. Supervising associates across departments and maintaining broad product knowledge are essential. Communication with management regarding concerns, issues, and morale is also important.

Occasional store opening/closing and serving as manager-on-duty (MOD) may be required.

Travel Requirements: This role does not require regular travel but may occasionally involve travel for meetings, training, or store support.

What We're Looking For

• Hourly Full Time: Scheduled 39-40 hours, with potential for more based on store needs.
• Availability for morning, afternoon, and evening shifts any day of the week.
• Physical ability to perform tasks requiring prolonged standing, sitting, and lifting (minimum 25 pounds).

Minimum Qualifications

• High School Diploma or equivalent, with 3 years of retail experience OR 5 years of retail experience.
• At least 1 year of customer service experience.
• Experience supporting Pro customers (for Pro Department Supervisor role).
• Experience leading or supervising teams.
• Experience in training, mentoring, and cross-functional work.
• Proficiency with Microsoft Office Suite.
• Ability to obtain sales-related licensure if required by law.

Preferred Qualifications

• 3+ years of retail customer service experience.
• 3+ years supporting Pro customers.
• Leadership experience with direct report responsibilities.
• Experience in home improvement retail or fast-paced retail environments.
• Experience with store computer systems (e.g., Genesis, Sterling, M2O).

Lowe’s is an equal opportunity employer. Benefits information can be found at https://talent.lowes.com/us/en/benefits.