Sales Floor Dept Supervisor - Outside Garden

Lowe's Companies, Inc.; Tarentum (Allegheny County); On-site; USD 45,000 - 55,000; Full time

Job summary

Lowe's is seeking a Sales Floor Department Supervisor for the Outside Garden section. This role involves leading a team to enhance customer experience, managing department operations, and ensuring store safety. Candidates should have significant retail experience, a focus on customer service, and the ability to train and mentor staff effectively. Join an esteemed company that values operational excellence and customer satisfaction.

Qualifications

• 3 years of retail experience or 5 years retail experience.
• 1 year customer service experience.
• Leadership experience with teams.

Responsibilities

• Lead and enable a team to deliver a quality customer experience.
• Coaching and training associates while managing performance.
• Conducting safety walks and reporting hazards.

Skills

Customer Service

Leadership

Mentoring

Physical Ability

Communication

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Store Computer Systems

Job description

Sales Floor Dept Supervisor - Outside Garden

Join to apply for the Sales Floor Dept Supervisor - Outside Garden role at Lowe's Companies, Inc.

What You Will Do

All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Sales Floor Department Supervisor, this means:

• Providing resources and tools to support those directly helping customers provide the best service.
• Assisting with down stocking and area recovery as well as providing input into merchandising decisions.
• Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques.

The Sales Floor Department Supervisor is primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store. This includes coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage. Responsibilities also include customer-facing activities (e.g., greeting customers, clarifying needs, identifying solutions, closing sales), non-customer-facing activities (e.g., down stocking, inventory management, area recovery), and store safety (e.g., conducting safety walks, reporting hazards, understanding safety and lifting directions).

The supervisor works with leadership to identify best practices for sales and service, communicates these to the team to foster engaging, customer-focused behavior, and may supervise associates across departments to meet store demands. This role may also involve opening or closing the store or serving as manager-on-duty (MOD).

Travel is occasional, for meetings, training, or supporting neighboring stores.

What We're Looking For

• Hourly Full Time: Generally 39-40 hours; additional hours may be required.
• Availability for morning, afternoon, and evening shifts any day of the week.
• Physical ability to perform tasks requiring prolonged standing, sitting, and lifting (minimum 25 pounds, over 25 pounds with assistance).

Minimum Qualifications

• High School Diploma or equivalent plus 3 years retail experience, or 5 years retail experience.
• 1 year customer service experience.
• 1 year experience supporting Pro customers (for Pro Department Supervisor).
• Leadership experience supporting or supervising teams.
• Experience in training, mentoring, and cross-functional work.
• Proficiency with Microsoft Office Suite.
• Ability to obtain relevant sales licensure if required by law.

Preferred Qualifications

• 3 years retail customer service experience.
• 3 years supporting Pro customers.
• Leadership role with direct report responsibility.
• Experience in home improvement retail sector.
• Experience in fast-paced retail environments.
• Experience with store computer systems (e.g., Project Tool, Genesis, Sterling, M2O, Thin Client).

Lowe’s is an equal opportunity employer. Benefits information is available at https://talent.lowes.com/us/en/benefits.