Sales Floor Dept Supervisor - Flooring-Decor

Lowe's Companies, Inc.; Mayfield (KY); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading home improvement retailer seeks a Sales Floor Department Supervisor for the Flooring-Decor department. This role involves coaching and managing a team to enhance customer service, overseeing store operations, and ensuring safety standards. Candidates should have significant retail experience and strong leadership skills.

Qualifications

• 3+ years retail experience or 5+ years retail experience.
• 1+ year customer service experience.
• Leadership experience supporting or supervising teams.

Responsibilities

• Lead and enable a team of associates to deliver the best customer experience.
• Monitor and coach on safe use of store equipment.
• Supervise associates across departments to meet store demands.

Skills

Customer Service

Leadership

Coaching

Inventory Management

Communication

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Sales Floor Dept Supervisor - Flooring-Decor

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Job Overview

The Sales Floor Department Supervisor is responsible for leading and enabling a team of associates to deliver the best customer experience. This includes coaching, training, delegating, managing performance, and ensuring department coverage. The role involves customer-facing activities (e.g., greeting, needs clarification, closing sales), non-customer activities (e.g., stocking, inventory management), and store safety (e.g., safety walks, hazard reporting).

Key Responsibilities

• Provide resources and tools to support customer service efforts.
• Assist with stocking, recovery, and merchandising decisions.
• Monitor and coach on safe use of store equipment and lifting techniques.
• Supervise associates across departments as needed to meet store demands.
• Communicate best practices to inspire engaging, customer-focused behavior.
• Potentially open or close the store, or serve as manager-on-duty.

Requirements

• High School Diploma or equivalent, with 3+ years retail experience or 5+ years retail experience.
• 1+ year customer service experience.
• Experience supporting Pro customers (preferred).
• Leadership experience supporting or supervising teams.
• Proficiency in Microsoft Office Suite.
• Ability to obtain necessary sales licenses or registrations.

Physical & Other Requirements

• Availability for varied shifts, including mornings, afternoons, evenings.
• Prolonged standing, sitting, and lifting up to 25 pounds or more.

Preferred Qualifications

• 3+ years retail customer service and supporting Pro customers.
• Leadership experience with direct reports.
• Experience in home improvement retail sector and fast-paced environments.
• Experience with store computer systems.

Lowe’s is an equal opportunity employer. Starting pay varies based on several factors. Benefits info available at https://talent.lowes.com/us/en/benefits.