Sales Floor Dept Supervisor - Building Materials

Lowe's Companies, Inc.; Georgetown (KY); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading home improvement retailer in Georgetown, Kentucky, is seeking a Sales Floor Dept Supervisor to lead a team and ensure exceptional customer service. The role includes overseeing daily operations, engaging with customers, and training associates. Ideal candidates have substantial retail experience and strong leadership skills. This full-time position offers competitive pay and opportunities for growth.

Qualifications

• 3 years of experience in a retail environment or 5 years without a degree.
• 1 year of experience in customer service.
• Experience leading teams and providing direction.

Responsibilities

• Lead a team to deliver top-notch customer service.
• Engage with customers to assist with their needs.
• Oversee safe operations of store power equipment.

Skills

Customer service

Team leadership

Retail experience

Cross-functional collaboration

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Overview

Sales Floor Dept Supervisor - Building Materials role at Lowe's Companies, Inc. The position focuses on delivering quality customer service while maintaining a store that is clean, safe, and stocked with the products customers need.

Responsibilities

• Provide resources and tools to support those directly helping customers to deliver the best service.
• Assist with down stocking and area recovery and provide input into merchandising decisions.
• Monitor the use of store power equipment and coach employees on safe behaviors and lifting techniques.
• Lead and enable a team of associates to deliver the best possible customer experience, including coaching and training, delegating, following up on daily tasks, managing performance, and ensuring adequate department coverage.
• Engage in customer-facing activities (greeting customers, clarifying needs, identifying solutions, closing sales) and non-customer-facing activities (down stocking, inventory management, area recovery) with attention to store safety.
• Communicate best practices to the team to inspire customer-focused behavior and achieve goals; supervise associates in other departments as needed to meet store demands.
• Occasionally open or close the store or serve as manager-on-duty (MOD) as needed.

What We're Looking For

• Hourly Full Time: Generally scheduled 39 to 40 hours; more hours may be required based on store needs.
• Requires morning, afternoon and evening availability any day of the week.
• Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.

Minimum Qualifications

• High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.
• 1 year of experience in customer service.
• 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
• Experience providing direction or supervision to teams (with or without direct report responsibility).
• Experience supporting or participating in training, mentoring and developing associates.
• Experience working cross-functionally.
• Experience using Microsoft Office Suite.
• Ability to obtain sales related licensure or registration as may be required by law.

Preferred Qualifications

• 3 years of retail customer service experience.
• 3 years of experience supporting the unique needs of Pro customers (Pro Department Supervisor).
• Experience in a leadership role with direct report responsibility.
• Experience working in the home improvement retail sector.
• Experience working in a fast paced, dynamic retail environment.
• Experience in a key carrying role with manager-on-duty responsibilities.
• Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.).

Equal Opportunity

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.