Sales Floor Dept Supervisor - Appliances-Cabinets-Millwork

Lowe's Companies, Inc.; Richmond (IN); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company in home improvement is seeking a Sales Floor Department Supervisor to lead a team, ensuring excellent customer service and operational efficiency. This full-time role involves coaching, training, and supervising associates while engaging in customer-facing activities and maintaining store safety. The ideal candidate will have significant retail experience and strong leadership skills, contributing to a dynamic team environment.

Qualifications

• 3 years retail experience or 5 years retail experience.
• 1 year in customer service and supporting Pro customers.

Responsibilities

• Lead and enable a team to deliver excellent customer experience.
• Monitor and coach employees on safe equipment use.
• Support store opening/closing and serve as manager-on-duty.

Skills

Customer Service

Leadership

Team Supervision

Education

High School Diploma

Tools

Microsoft Office

Job description

Sales Floor Dept Supervisor - Appliances-Cabinets-Millwork

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Job Overview

The Sales Floor Department Supervisor is responsible for leading and enabling a team of associates to deliver an excellent customer experience. Key duties include coaching, training, delegating, managing performance, and ensuring department coverage. The role involves customer-facing activities (e.g., greeting, needs clarification, closing sales), non-customer activities (e.g., stocking, inventory management), and store safety (e.g., safety walks, hazard reporting).

Responsibilities

• Provide resources and tools to support customer service teams.
• Assist with stocking, area recovery, and merchandising decisions.
• Monitor and coach employees on safe equipment use and lifting techniques.
• Supervise associates across departments as needed to meet store demands.
• Engage in safety practices and communicate best practices to the team.
• Support store opening/closing and serve as manager-on-duty when required.

Requirements

• High School Diploma or equivalent plus 3 years retail experience OR 5 years retail experience.
• At least 1 year in customer service and supporting Pro customers.
• Experience in team supervision, training, and cross-functional work.
• Proficiency in Microsoft Office.
• Ability to lift 25 pounds and perform physical tasks.

Preferred Qualifications

• 3+ years retail customer service and Pro support experience.
• Leadership experience with direct report responsibilities.
• Experience in home improvement retail and fast-paced environments.
• Knowledge of store computer systems.

Additional Details

This is a full-time, mid-senior level position requiring flexible hours, including mornings, afternoons, and evenings. Occasional travel may be required. Lowe’s is an equal opportunity employer. Starting pay varies based on experience and location. For benefits info, visit our benefits page.