Sales Floor Associates - Kelly Johnson Store

Goodwill of Colorado; Colorado Springs (CO); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Retail Sales Associate to enhance customer experiences on the sales floor. This role involves ensuring that the sales area is well-stocked and organized while providing exceptional service to customers. The ideal candidate will possess strong communication skills and a keen attention to detail, contributing to a welcoming environment. This full-time position offers a chance to work in a dynamic setting with flexible scheduling and various employee benefits, including medical and dental coverage. If you thrive in a customer-focused role and enjoy a fast-paced work environment, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Plan

Paid Time Off

Flexible Spending Accounts

Voluntary Supplemental Benefits

Daily Pay Option

Qualifications

• Must have excellent customer service skills and attention to detail.
• Ability to communicate effectively with customers and staff.

Responsibilities

• Ensure sales floor is stocked and organized while providing excellent customer service.
• Maintain cleanliness of sales areas and assist with pricing and merchandising.

Skills

Customer Service Skills

Attention to Detail

Decision Making

Communication Skills

Time Management

Education

High School Diploma or Equivalent

Tools

Basic Technology Use

Job description

***Please Note: This position will be posted through Friday, April 4th, 2025**********

Please Note: This position will work to bring processed clothing to the Sales Floor and will interact with Customers providing assistance to them. Excellent customer service skills are a must! Full-time positions are available. Please tell us about your availability. Ability to work evenings and weekends is a must for this position!!

Our Retail Centers are open 9 a.m. to 9 p.m. Mondays through Saturdays and 9:00 a.m. to 7:00 p.m. Sundays.

Pay: $15.65 Hr. This position is eligible for Daily Pay! Work today, get paid today! We’ve partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule. Full Time employees in our Retail, Sales/Operations, Commercial Contracts are eligible for Medical, Dental, Vision, Retirement, Long Term Disability, Short Term Disability, Life and Accidental Death and Dismemberment, Flexible Spending Accounts and several voluntary supplemental benefit offerings. In addition, these positions are eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty and bereavement leave. Goodwill of Colorado is a Public Service Loan Forgiveness Program (PSLF) eligible employer.

JOB SUMMARY:

The Associate I, Retail Sales Floor is responsible for ensuring the sales floor area is well stocked with product in an organized and presentable fashion. The Associate will be in contact with customers and expected to be responsive in communication and provide excellent customer service. The Associate is responsible for overall cleanliness of sales floor, restrooms, and dressing room(s) (where applicable).

ESSENTIAL FUNCTIONS:

• Meets or exceeds minimum productivity standards and expectations/Key Performance Indicator (KPI) for assigned duties.
• Ambassador of pricing according to Goodwill standards of quality and value of product (Good, Better, Best), which may include researching the item’s value on the internet or utilizing other company tools and standards.
• Maintains a clean and organized sales floor by regularly cleaning and organizing shelves and racks, picking items up off the floor, putting away product(s) from racks, carts, or baskets, as well as putting away returned or unwanted item(s).
• Ensure sales floor areas are properly merchandised to standard (categorized, colorized, sized), responsible for making decisions to flex product to improve customer shopping experience, and increase sales.
• Assisting production by communication targeted needs for the floor to manager on duty.
• Provide excellent customer service to fellow staff and customers by adhering to the 10-foot rule (i.e., anytime you find yourself within 10-feet of a customer, you should smile, greet, make eye contact etc.) and answer product questions as needed.
• Rotate or pull old or unsold product(s) in a timely manner from the sales floor to ensure product selection is refreshed as necessary.
• Responsible for E-Commerce product identification and pulling from sales floor.
• Follow all retail center policies and procedures.
• Follow all safety processes and procedures to help provide a safe working environment for employees and customers.
• Crosstrain in other departments or areas; act as a back-up for other areas as required.
• Your job duties may extend beyond the tasks listed and may include additional responsibilities as required.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• A High school diploma or equivalent is preferred.

Experience:

• One (1) year of retail experience is preferred.
• Prior visual merchandising experience is preferred.

Other:

• Must have attention to detail and ability to make decisions.
• Ability to use basic technologies to be able to follow company standards.
• Ability to use judgement to assess quality and value of product and pricing, researching value as necessary.
• Ability to see color and use judgement to assess quality and value of product and pricing, researching value as necessary.
• Must be able to communicate effectively with customers, managers, supervisors, staff, and peers.
• Must be able to work a varied schedule which may include weekends, evenings and holidays as needed with occasional overtime.

Core Competencies:

• Communication, Level 1
• Customer Focus, Level 1
• Excellence, Level 1
• Knowledge and Skills, Level 1
• Teamwork, Level 1
• Trust, Level 1

Functional Competencies:

• Time Management

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses.

Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS: 888-897-7781 or www.dhs.gov/E-Verify

We promote a Safe & Drug-free Workplace.

Physical Requirements

Attachment to Job Description

Job Title: 826 – Associate I, Retail Sales Floor Dept Number: Varies - Retail

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Guide to Physical Requirements:

• Continuously (5-8 hours)
• Frequently (3-4 hours)
• Occasionally (1-2 hours)
• Never

LIFTING:

Heavy: 45 lbs & over - OCCASIONALLY

Moderate: 15-44 lbs - FREQUENTLY

Light: 14 lbs & under - CONTINUOUSLY

CARRYING:

Heavy: 45 lbs & over - OCCASIONALLY

Moderate: 15-44 lbs - FREQUENTLY

Light: 14 lbs & under - FREQUENTLY

PUSHING/PULLING: FREQUENTLY

REACHING:

Above Shoulder - FREQUENTLY

At Shoulder - CONTINUOUSLY

Below Shoulder - CONTINUOUSLY

TWISTING: CONTINUOUSLY

BENDING: FREQUENTLY

KNEELING/CRAWLING: FREQUENTLY

SQUAT: FREQUENTLY

CLIMBING:

Use of legs only (stairs) - OCCASIONALLY

Use of arms & legs (ladders) - OCCASIONALLY

HEARING: FREQUENTLY

VISION:

Visual, close - CONTINUOUSLY

Visual, distant - OCCASIONALLY

Visual, depth perception - FREQUENTLY

Visual, color vision – CONTINUOUSLY

HANDS/FINGERS:

Simple grasping - CONTINUOUSLY

Fine Manipulation - CONTINUOUSLY

Repetitive Movements - CONTINUOUSLY

WALKING: FREQUENTLY

STANDING: CONTINUOUSLY

SITTING: NEVER

SPEAKING: OCCASIONALLY

OTHER, please describe -

Qualifications Behaviors

Required

Team Player: Works well as a member of a group

Motivations

Required

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)