Sales Floor Associate - Plaza @ Shoal Creek

JCPenney; Kansas City (MO); On-site; USD 28,000 - 42,000; Full time

Job summary

An established industry player is seeking a Sales Floor Associate who thrives in a dynamic retail environment. This role involves delivering exceptional customer service, assisting with inventory management, and ensuring a visually appealing sales floor. The ideal candidate will be proactive in problem-solving and committed to enhancing the customer experience. If you are passionate about retail and enjoy making a positive impact, this is an exciting opportunity to join a vibrant team and contribute to the store's success.

Qualifications

• Strong customer service skills with a focus on problem resolution.
• Ability to work collaboratively in a team environment.

Responsibilities

• Assist customers in finding products and provide outstanding service.
• Contribute to inventory processes and merchandise restocking.
• Maintain visual merchandising and stockroom organization.

Skills

Customer Service

Problem Solving

Sales Skills

Team Collaboration

Job description

Do you enjoy making things happen behind the scenes and seeing your work flourish on stage? Well…being a Sales Floor Associate at JCPenney might be the position for you!

Primary Responsibilities:

1. Customer Service & Sales
   • Greets and assists customers in finding products and delivers outstanding customer service
   • Partners with other team members when additional support is needed
   • Actively listens to customer issues in a calm and agreeable manner to resolve problems
2. Truck / Restock & Inventory
   • Follows placement directions to effectively place set merchandise statements
   • Contributes to merchandise receipt and reverse logistics processes
   • Assists with the execution of inventory processes
   • Contributes to the Shoe on Display restocking process, including mismates and stockroom organization
   • Contributes to the restock program to identify replenishment opportunities
3. SET / Visual / Environment
   • Assists with the SET processes by planning floor moves, placing graphics, and executing visual detailing
   • Identifies sell-through opportunities and remerchandise the selling floor to increase rate of sale
   • Helps oversee and maintain all fitting room and sales floor recovery processes
   • Contributes to the execution of visual elements to support merchandising statements
   • Responsible for stockroom maintenance
4. Omnichannel
   • Assists with the jcp.com process including jcp.com orders and aged and undelivered orders/returns as needed
   • Contributes to Buy Online Pick Up In Store and Ship from Store processes as needed
5. General Operations
   • Contributes to Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities
   • Assists with the Defective process execution to ensure integrity of inventory and prevent shrink
6. Performance Standards
   • Supports company shrink and safety initiatives
   • Consistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, profit, productivity, and attendance

Core Competencies & Accomplishments:

1. Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others
2. Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes
3. Proactively find ways to improve the customer experience; show the confidence and courage to do what’s right; take action with energy and urgency
4. Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others
5. Ownership: Provide great