Sales Floor Associate - Mall Saint Matthews

JCPenney; Tualatin (OR); On-site; USD 10,000 - 60,000; Full time

Job summary

Join JCPenney as a Sales Floor Associate where you'll engage with customers, assist with inventory management, and help maintain high visual standards on the sales floor. This role offers competitive hourly pay, benefits such as health insurance and paid time off, and the chance to be part of a supportive team focused on delivering exceptional customer service.

Benefits

Medical, dental, and vision insurance

401(k) with company match

Associate discounts on merchandise

Paid holidays and vacation days

Qualifications

• 1-2 years of retail experience is required.
• Ability to solve problems and make decisions that drive sales.
• Proven track record in customer service.

Responsibilities

• Greets and assists customers, resolving their issues.
• Contributes to inventory processes and restocking.
• Assists in maintaining store visual standards and safety initiatives.

Skills

Customer Service

Problem Solving

Teamwork

Job description

Do you enjoy making things happen behind the scenes and seeing your work flourish on stage? Well, being a Sales Floor Associate at JCPenney might be the position for you!

Primary Responsibilities:

• Customer Service & Sales: Greets and assists customers in finding products and delivers outstanding customer service. Partners with other team members when additional support is needed. Actively listens to customer issues in a calm and agreeable manner to resolve problems.

• Truck / Restock & Inventory: Follows placement directions to effectively place set merchandise statements. Contributes to merchandise receipt and reverse logistics processes. Assists with the execution of inventory processes. Contributes to the Shoe on Display restocking process, including mismates and stockroom organization. Contributes to the restock program to identify replenishment opportunities.

• SET / Visual / Environment: Assists with the SET processes by planning floor moves, placing graphics, and executing visual detailing. Identifies sell-through opportunities and remerchandise the selling floor to increase rate of sale. Helps oversee and maintain all fitting room and sales floor recovery processes. Contributes to the execution of visual elements to support merchandising statements. Responsible for stockroom maintenance.

• Omnichannel: Assists with the jcp.com process including jcp.com orders and aged and undelivered orders/returns as needed. Contributes to Buy Online Pick Up In Store and Ship from Store processes as needed.

• General Operations: Contributes to Merchandise Transfer Out (MTO), Return to Vendor, and Return to Warehouse activities. Assists with the Defective process execution to ensure inventory integrity and prevent shrink.

• Performance Standards: Supports company shrink and safety initiatives. Consistently meets established performance standards for product and service sales, customer service, profit, productivity, and attendance.

Core Competencies & Accomplishments:

• Solve problems and make smart decisions that drive sales, profit, or customer service; execute work efficiently; inspire performance.
• Provide excellent customer service; cooperate and build positive, inclusive, respectful relationships; take accountability.
• Proactively improve the customer experience; show confidence and courage to do what's right; act with energy and urgency.

• Results: Drive sales, profit, and customer satisfaction.
• Ownership: Take responsibility for actions and outcomes.
• Intensity: Act with energy and a positive attitude during change.

• Work experience: 1-2 years of retail experience.

At this time, JCPenney does not anticipate closing this job opportunity.

What you get:

• Competitive benefits including medical, dental, vision, life insurance, paid vacation/holidays, and 401(k) with company match.
• Associate discounts on merchandise.
• Paid holidays and vacation days with additional compensation on scheduled holidays.

For more details, visit http://www.yourjcpbenefits.com

About JCPenney:

JCPenney serves diverse American families with a broad range of products and services, emphasizing inclusivity. Celebrating 120 years, JCPenney continues to connect with customers through shopping and community engagement. Visit our newsroom or follow us on social media for more information.

Pay Range USD $12.00 / Hr - USD $15.00 / Hr.