Sales Floor Associate - Holyoke Mall

JCPenney; Holyoke (MA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Sales Floor Associate who thrives in a fast-paced retail environment. This role involves engaging with customers, providing exceptional service, and ensuring the sales floor is well-stocked and visually appealing. You'll play a vital role in enhancing the shopping experience by assisting with inventory management and visual merchandising. If you enjoy working as part of a team and are passionate about customer service, this opportunity offers a chance to make a real impact in a retail setting. Join a company that values your contributions and supports your growth in the retail industry.

Qualifications

• Strong customer service skills are essential for assisting customers effectively.
• Ability to work collaboratively with team members to enhance customer experience.

Responsibilities

• Greet and assist customers while providing outstanding service.
• Contribute to inventory processes and stockroom maintenance.
• Assist with visual merchandising and store layout planning.

Skills

Customer Service

Sales Skills

Problem Solving

Team Collaboration

Job description

Do you enjoy making things happen behind the scenes and seeing your work flourish on stage? Well…being a Sales Floor Associate at JCPenney might be the position for you!

Primary Responsibilities:

1. Customer Service & Sales
   • Greets and assists customers in finding products and delivers outstanding customer service
   • Partners with other team members when additional support is needed
   • Actively listens to customer issues in a calm and agreeable manner to resolve problems
2. Truck / Restock & Inventory
   • Follows placement directions to effectively place set merchandise statements
   • Contributes to merchandise receipt and reverse logistics processes
   • Assists with the execution of inventory processes
   • Contributes to the Shoe on Display restocking process, including mismates and stockroom organization
   • Contributes to the restock program to identify replenishment opportunities
3. SET / Visual / Environment
   • Assists with the SET processes by planning floor moves, placing graphics, and executing visual detailing
   • Identifies sell-through opportunities and remerchandise the selling floor to increase rate of sale
   • Helps oversee and maintain all fitting room and sales floor recovery processes
   • Contributes to the execution of visual elements to support merchandising statements
   • Responsible for stockroom maintenance
4. Omnichannel
   • Assists with the jcp.com process including jcp.com orders and aged and undelivered orders/returns as needed
   • Contributes to Buy Online Pick Up In Store and Ship from Store processes as needed
5. General Operations
   • Contributes to Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities
   • Assists with the Defective process execution to ensure integrity of inventory and prevent shrink
6. Performance Standards
   • Supports company shrink and safety initiatives
   • Consistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, profit, productivity, and attendance

Core Competencies & Accomplishments:

1. Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others
2. Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes
3. Proactively find ways to improve the customer experience; show the confidence and courage to do what’s right; take action with energy and urgency
4. Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others
5. Ownership: Provide great customer service; cooperate