Sales Floor Assistant - Wolfchase Galleria

JCPenney; Memphis (TN); On-site; USD 28,000 - 36,000; Full time

Job summary

An established industry player is seeking a Sales Floor Assistant to enhance customer experiences and drive sales growth. In this role, you'll engage with customers, manage merchandise standards, and train staff while collaborating with team members to meet performance metrics. With a focus on delivering outstanding service, you'll play a key role in maintaining the store environment and supporting inventory processes. This is a fantastic opportunity to join a dynamic team in a retail setting that values inclusivity and community engagement.

Benefits

Medical/Dental/Vision Insurance

Paid Vacation/Holidays

401(k) Matching

Employee Discounts

Qualifications

• Strong customer service skills with a focus on sales.
• Ability to collaborate and support team members effectively.

Responsibilities

• Drive customer service to achieve profitable sales growth.
• Assist with inventory processes and merchandise placement.

Skills

Customer Service

Sales Skills

Problem Solving

Team Collaboration

Education

High School Diploma

Job description

Sales Floor Assistant - Wolfchase Galleria

Join to apply for the Sales Floor Assistant - Wolfchase Galleria role at JCPenney

Sales Floor Assistant - Wolfchase Galleria

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Join to apply for the Sales Floor Assistant - Wolfchase Galleria role at JCPenney

As the Sales Floor Assistant, you are responsible for driving customer service to achieve profitable sales growth by leading and engaging associates, managing merchandise standards and execution, training and developing staff, and executing sales-building programs.

Primary Responsibilities

1. Customer Service & Sales - Model and hold team accountable for delivering outstanding customer service. Actively listen to customer issues to resolve problems. Demonstrate WORTH behaviors consistently. Partner with team members when support is needed.
2. Door to Floor / Restock / RFID & Inventory - Collaborate with Merchandise Supervisor to plan merchandise placement. Assist with inventory processes like cycle counts, system uploads, and RFID scans. Support restocking and stockroom organization.
3. SET / Visual / Environment - Assist with floor moves, graphics placement, and visual detailing. Identify sell-through opportunities and remerchandise to increase sales. Maintain store environment and stockroom.
4. Omnichannel (SVG 2-3 only) - Support jcp.com order processing, returns, and buy online pickup in store/shipping from store processes.
5. General Operations - Assist with merchandise transfer, vendor returns, and inventory integrity. Participate in annual inventory counts.
6. Performance Standards - Support shrink and safety initiatives. Meet performance metrics related to sales, customer service, profit, productivity, and attendance.

Core Competencies & Accomplishments

To succeed, a Merchandise Assistant should possess:

• Results - Solve problems, make decisions, and execute work efficiently to drive sales and performance.
• Ownership - Provide excellent customer service, build respectful relationships, and take accountability.
• Intensity - Proactively improve the customer experience, act confidently, and show urgency.

What You Get

If eligible, benefits include medical/dental/vision, life insurance, paid vacation/holidays, and 401(k) matching. Associates receive discounts on JCPenney merchandise. For details, visit yourjcpbenefits.com.

About JCPenney

JCPenney is a shopping destination for diverse American families, offering fashion, home, beauty, and jewelry. With over 650 stores and a strong online presence, JCPenney values inclusivity and community engagement. Celebrating 120 years, it continues to connect with customers through shopping and community initiatives.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Retail

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