Sales Floor Assistant - Vancouver Mall

JCPenney; Vancouver (WA); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical/dental/vision benefits

Associate discount on merchandise

401(k) with company match

Paid vacation/holidays

Job summary

JCPenney in the United States is seeking a Merchandise Assistant to support customer service, sales, inventory, and visual merchandising on the selling floor.

You will partner with teammates to resolve issues, assist with RFID and stockroom organization, and uphold store-wide performance standards. The role includes omnichannel tasks and collaborative floor operations.

Qualifications

• Delivers outstanding customer service and resolves issues promptly.
• Supports sales by assisting customers and maintaining product availability.
• Manages inventory processes including RFID scans and stock accuracy.

Responsibilities

• Models and holds team accountable for customer service excellence.
• Assists with merchandise planning, restocking, and stockroom organization.
• Supports SET/visual processes and adjust floor presentation per guidance.
• Contributes to omnichannel tasks and order handling as needed.
• Supports inventory transfers, returns, and annual stock checks.
• Maintains performance standards for sales, service, and attendance.

Skills

Customer service

Sales

Inventory

RFID

Merchandising

Visual/setup

Omnichannel

Operations

Teamwork

Tools

RFID system

Job description

Primary Responsibilities:

• Customer Service & Sales - Models and holds team accountable for delivering outstanding customer service. Actively listens to customer issues to resolve problems. Demonstrates WORTH behaviors consistently. Partners with other team members when additional support is needed.
• Door to Floor / Restock / RFID & Inventory - Works with Merchandise Supervisor to plan upcoming merchandise placement plans. Contributes to merchandise receipt and reverse logistics processes. Assists with the execution of inventory processes (cycle counts, system uploads, stock ledger, Radio Frequency Identification Scans, etc.). Contributes to the Shoe on Display restocking process, including mismates and stockroom organization. Contributes to the restock program to identify replenishment opportunities.
• SET / Visual / Environment - Assists with the SET processes by planning floor moves, placing graphics, and executing visual detailing based on company guidance. Identifies sell-through opportunities and remerchandise the selling floor to increase rate of sale. Helps oversee and maintain all fitting room and sales floor recovery processes to ensure a clean and organized store environment. Contributes to the execution of visual elements to support merchandising statements. Responsible for stockroom maintenance.
• Omnichannel (SVG 2-3 only) - Assists with the jcp.com process including jcp.com orders and aged and undelivered orders/returns as needed. Contributes to Buy Online Pick Up In Store and Ship from Store processes as needed.
• General Operations - Contributes to Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities. Assists with the Defective MTO (DMTO) process ensuring proper and timely execution of all DMTO's to ensure integrity of inventory and prevent shrink. Participates in annual inventory processes.
• Performance Standards - Supports company shrink and safety initiatives. Consistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, profit, productivity, and attendance.

Core Competencies & Accomplishments:

To achieve success at JCPenney, a Merchandise Assistant will possess the following:

Results

Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others.

Ownership

Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes.

Intensity

Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency.

What you get:

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com

About JCPenney:

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney's Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter, and LinkedIn.

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Pay Range

USD $18.75/Hr - USD $23.44/Hr.