Sales Floor Assistant - Central Mall

JCPenney; Fort Smith (AR); On-site; USD 19,286 - 23,419; Part time

Benefits offered by this job

Medical benefits

401(k) with company match

Employee discount

Job summary

JCPenney is seeking a Sales Floor Assistant to drive customer service and profitable sales growth by leading associates, maintaining merchandise standards, and executing company programs.

You will engage customers, restock and manage inventory, support visual and set processes, and assist with omnichannel activities. The role emphasizes teamwork, accountability, and continuous improvement in a fast-paced retail environment.

Qualifications

• Experience delivering exceptional customer service and sales performance.
• Ability to lead associates and work with cross-functional teams.
• Familiar with store merchandising standards and inventory processes.

Responsibilities

• Customer Service & Sales – Model and hold team accountable for outstanding customer service and sales performance; listen to customer issues and resolve problems.
• Door to Floor / Restock / RFID & Inventory – plan merchandise placement, assist with receipts and stock moves, support cycle counts and RFID scans.
• SET / Visual / Environment – assist with floor moves, graphics placement, and visual detailing per guidance; support stockroom maintenance and housekeeping of the selling floor.
• Omnichannel – assist with jcp.com processes, orders, returns, and ship-from-store activities as needed.
• General Operations – support transfers, returns, and DMTO processes; participate in annual inventory activities.
• Performance Standards – help meet shrink, safety, and productivity targets; support attendance and customer service goals.

Skills

Customer service

Team leadership

Merchandise execution

Inventory control

Visual merchandising

Tools

RFID systems

Inventory software

Job description

Sales Floor Assistant

As the Sales Floor Assistant, you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution, training and developing associates and executing sales building programs.

Primary Responsibilities

• Customer Service & Sales – Models and holds team accountable for delivering outstanding customer service. Actively listens to customer issues to resolve problems. Demonstrates WORTH behaviors consistently. Partners with other team members when additional support is needed.
• Door to Floor / Restock / RFID & Inventory – Works with Merchandise Supervisor to plan upcoming merchandise placement plans. Contributes to merchandise receipt and reverse logistics processes. Assists with the execution of inventory processes (cycle counts, system uploads, stock ledger, Radio Frequency Identification Scans, etc.). Contributes to the Shoe on Display restocking process, including mismates and stockroom organization. Contributes to the restock program to identify replenishment opportunities.
• SET / Visual / Environment – Assists with the SET processes by planning floor moves, placing graphics, and executing visual detailing based on company guidance. Identifies sell-through opportunities and remerchandise the selling floor to increase rate of sale. Helps oversee and maintain all fitting room and sales floor recovery processes to ensure a clean and organized store environment. Contributes to the execution of visual elements to support merchandising statements. Responsible for stockroom maintenance.
• Omnichannel (SVG 2‑3 only) – Assists with the jcp.com process including jcp.com orders and aged and undelivered orders/returns as needed. Contributes to Buy Online Pick Up In Store and Ship from Store processes as needed.
• General Operations – Contributes to Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities. Assists with the Defective MTO (DMTO) process ensuring proper and timely execution of all DMTO's to ensure integrity of inventory and prevent shrink. Participates in annual inventory processes.
• Performance Standards – Supports company shrink and safety initiatives. Consistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, profit, productivity, and attendance.

Core Competencies & Accomplishments

Results – Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others.

Ownership – Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes.

Intensity – Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency.

What you get

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com.

About JCPenney

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company’s product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop – from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney’s Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter, and LinkedIn.

Pay Range

USD $13.50/hr – $16.88/hr.