Sales Floor Assistant - The Empire Mall

JCPenney; Sioux Falls (SD); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Sales Floor Assistant to enhance customer experience and drive sales at a bustling retail location. In this dynamic role, you will engage with customers, manage merchandise standards, and support a collaborative team environment. Your contributions will be vital in executing sales-building programs and maintaining a clean, organized store. If you are passionate about retail and customer service, this is an exciting opportunity to make a meaningful impact in a vibrant shopping destination.

Benefits

Medical/Dental/Vision Insurance

Paid Vacation/Holidays

401(k) with Company Match

Employee Discounts

Qualifications

• Strong customer service skills and ability to resolve issues.
• Experience in inventory management and visual merchandising.

Responsibilities

• Deliver outstanding customer service and drive sales.
• Assist with inventory processes and maintain store environment.
• Support omnichannel operations and general store operations.

Skills

Customer Service

Sales

Inventory Management

Visual Merchandising

Problem Solving

Education

High School Diploma

Job description

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As the Sales Floor Assistant, you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution, training and developing associates, and executing sales building programs.

Primary Responsibilities

1. Customer Service & Sales - Models and holds team accountable for delivering outstanding customer service. Actively listens to customer issues to resolve problems. Demonstrates WORTH behaviors consistently. Partners with other team members when additional support is needed.
2. Door to Floor / Restock / RFID & Inventory - Works with Merchandise Supervisor to plan upcoming merchandise placement plans. Contributes to merchandise receipt and reverse logistics processes. Assists with the execution of inventory processes (cycle counts, system uploads, stock ledger, Radio Frequency Identification Scans, etc.). Contributes to the Shoe on Display restocking process, including mismates and stockroom organization. Contributes to the restock program to identify replenishment opportunities.
3. SET / Visual / Environment - Assists with the SET processes by planning floor moves, placing graphics, and executing visual detailing based on company guidance. Identifies sell-through opportunities and remerchandise the selling floor to increase rate of sale. Helps oversee and maintain all fitting room and sales floor recovery processes to ensure a clean and organized store environment. Contributes to the execution of visual elements to support merchandising statements. Responsible for stockroom maintenance.
4. Omnichannel - Assists with the jcp.com process including jcp.com orders and aged and undelivered orders/returns as needed. Contributes to Buy Online Pick Up In Store and Ship from Store processes as needed.
5. General Operations - Contributes to Merchandise Transfer Out (MTO), Return to Vendor, and Return to Warehouse activities. Assists with the Defective MTO (DMTO) process ensuring proper and timely execution of all DMTOs to ensure inventory integrity and prevent shrink. Participates in annual inventory processes.
6. Performance Standards - Supports company shrink and safety initiatives. Consistently meets established performance standards for the role, including product and service sales, customer service, profit, productivity, and attendance.

Core Competencies & Accomplishments

To achieve success at JCPenney, a Merchandise Assistant will possess the following:

• Results - Solve problems and make smart decisions that drive sales, profit or customer service; execute work efficiently; inspire performance.
• Ownership - Provide great customer service; build positive relationships; take accountability.
• Intensity - Find ways to improve customer experience; show confidence and courage; act with energy and urgency.

What You Get

If eligible, we offer a benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with company match. Associates get discounts on merchandise. For paid holidays and vacation days, eligibility details are at yourjcpbenefits.com.

About JCPenney

JCPenney is a shopping destination for diverse American families, emphasizing inclusivity. It offers a broad range of products and services across more than 650 stores and online. Celebrating 120 years in 2022, JCPenney continues to connect with customers through shopping and community engagement. Visit JCPenney's Newsroom and follow on social media for more info.