Sales Floor Assistant - Springfield Mall

JCPenney; Springfield (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a forward-thinking company as a Sales Floor Assistant, where you'll play a vital role in enhancing customer experiences and driving sales growth. In this dynamic position, you'll lead and engage team members, manage merchandise standards, and ensure a welcoming environment for all customers. With a focus on collaboration and service excellence, you'll contribute to a culture of inclusivity while enjoying competitive benefits such as health insurance and paid time off. This is a fantastic opportunity to grow your career in a supportive and community-oriented setting.

Benefits

Health Insurance

Paid Time Off

401(k)

Associate Discounts

Holiday Pay

Qualifications

• Strong customer service skills to enhance customer satisfaction.
• Ability to manage inventory and support restocking initiatives.

Responsibilities

• Deliver outstanding customer service and resolve issues effectively.
• Assist with inventory management and merchandise placement.
• Support online order processes and maintain store cleanliness.

Skills

Customer Service

Sales Techniques

Inventory Management

Team Collaboration

Education

High School Diploma

Job description

As the Sales Floor Assistant, you are responsible for driving customer service and achieving profitable sales growth by leading and engaging associates, managing merchandise standards and execution, training staff, and executing sales programs.

Primary Responsibilities:

1. Customer Service & Sales: Model and ensure the team delivers outstanding customer service. Listen actively to resolve issues. Demonstrate WORTH behaviors consistently. Collaborate with team members for support.
2. Door to Floor / Restock / RFID & Inventory: Work with Merchandise Supervisor on merchandise placement. Assist with receipt, reverse logistics, inventory counts, RFID scans, and stockroom organization. Support restocking and replenishment initiatives.
3. SET / Visual / Environment: Assist with floor moves, graphics placement, and visual detailing. Identify sell-through opportunities and remerchandise to boost sales. Maintain store cleanliness and organization, including fitting rooms and stockroom.
4. Omnichannel (SVG 2-3 only): Support online order processes, including pick-up, ship-from-store, and handling undelivered orders and returns.
5. General Operations: Contribute to merchandise transfers, returns, and inventory integrity activities. Participate in annual inventory counts.
6. Performance Standards: Support shrink and safety initiatives. Meet performance metrics related to sales, service, profit, productivity, and attendance.

Core Competencies & Accomplishments:

Results: Solve problems, make decisions that drive sales and customer satisfaction, and inspire performance.

Ownership: Provide excellent service, build positive relationships, and take responsibility for actions and outcomes.

Intensity: Continuously seek to improve the customer experience, act confidently and with urgency.

What you get: Competitive benefits including health insurance, paid time off, 401(k), associate discounts, and holiday pay. Eligibility details are available at yourjcpbenefits.com.

About JCPenney: JCPenney is dedicated to serving diverse American families with a wide range of products and services, emphasizing inclusivity and community engagement. With over 650 stores and a robust online presence, JCPenney continues its legacy of 120 years of connecting with customers. Visit our Newsroom and follow us on social media to learn more.