Sales Floor Assistant - Oak Park Shopg Cntr

JCPenney; Overland Park (KS); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

Employee discount

Job summary

JCPenney is seeking a Sales Floor Assistant to drive customer service and profitable sales by leading associates, upholding merchandise standards, and executing sales-building programs.

The role covers responsibilities from customer service to inventory, visual merchandising, omnichannel support, and general store operations, requiring engagement, reliability, and a focus on loss prevention and performance standards.

Qualifications

• Customer service excellence and strong communication to resolve issues and ensure satisfaction.
• Ability to lead and engage associates, with accountability for performance.
• Attention to merchandising standards, inventory processes, and store cleanliness.

Responsibilities

• Customer Service & Sales – model outstanding service and resolve customer issues.
• Door to Floor / Restock / RFID & Inventory – assist with receiving, restocking, and stock management.
• SET / Visual / Environment – support floor moves, visuals, and merchandising details.

Job description

Sales Floor Assistant

As the Sales Floor Assistant, you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution, training and developing associates, and executing sales building programs.

Primary Responsibilities

• Customer Service & Sales – Models and holds the team accountable for delivering outstanding customer service. Actively listens to customer issues to resolve problems and demonstrates WORTH behaviors consistently. Partners with other team members when additional support is needed.
• Door to Floor / Restock / RFID & Inventory – Works with the Merchandise Supervisor to plan upcoming merchandise placement plans. Contributes to merchandise receipt and reverse‑logistics processes. Assists with the execution of inventory processes (cycle counts, system uploads, stock ledger, Radio Frequency Identification scans, etc.). Contributes to the Shoe on Display restocking process, including mismatches and stockroom organization, and to the restock program to identify replenishment opportunities.
• SET / Visual / Environment – Assists with the SET processes by planning floor moves, placing graphics, and executing visual detailing based on company guidance. Identifies sell‑through opportunities and remerchandises the selling floor to increase the rate of sale. Helps oversee and maintain fitting rooms and sales‑floor recovery processes to keep a clean, organized store environment, and supports visual elements that reinforce merchandising statements. Responsible for stockroom maintenance.
• Omnichannel (SVG 2‑3 only) – Assists with the jcp.com process, including jcp.com orders and aged/undelivered orders and returns as needed. Contributes to Buy Online Pick Up In Store and Ship from Store processes.
• General Operations – Contributes to Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities. Assists with the Defective MTO (DMTO) process to ensure proper, timely execution, protect inventory integrity and prevent shrink. Participates in annual inventory processes.
• Performance Standards – Supports company shrink and safety initiatives. Consistently meets established performance standards for the role, including product and service sales, customer service, profit, productivity, and attendance.

Core Competencies & Accomplishments

• Results – Solve problems and make smart decisions that drive sales, profit, or customer service; execute work efficiently and effectively; inspire strong performance in yourself and others.
• Ownership – Provide great customer service, cooperate and build positive, inclusive and respectful relationships, and take accountability for actions and outcomes.
• Intensity – Proactively find ways to improve the customer experience; show confidence and courage to do what’s right; take action with energy and urgency.

What you get

If eligible, we offer a competitive benefits package that includes medical, dental, vision, term life insurance, paid vacation/holidays, and a 401(k) with company match. All associates are eligible for a discount on JCPenney merchandise. For paid holidays, associates eligible for paid vacation (MTO) also receive eight paid holidays in the calendar year. All hourly associates scheduled to work on a designated holiday receive additional compensation. For details on paid vacation days and other benefits please visit www.catalystbrandsbenefits.com.

Pay Range

USD $14.50/Hr – USD $18.13/Hr.