Sales Floor Assistant - Northwoods Mall

JCPenney; Charleston (SC); On-site; USD 18,597 - 23,253; Part time

Benefits offered by this job

Medical/Dental/Vision insurance

Paid vacation and holidays

401(k) with company match

Associate discount on merchandise

Job summary

JCPenney in Charleston, South Carolina, seeks a Sales Floor Assistant to drive customer service and sales growth by engaging with associates and managing merchandise standards. Responsibilities include assisting with inventory processes, executing visual merchandising, and contributing to general operations.

The role offers a competitive benefits package including medical coverage, paid vacation, and a 401(k) plan. Pay ranges from $13.50 to $16.88 per hour, depending on experience.

Qualifications

• Ability to solve problems and make smart decisions that drive sales and customer service.
• Demonstrated capability to build positive and respectful relationships with team members.
• Proactive approach to improving customer experience.

Responsibilities

• Delivering outstanding customer service and resolving issues effectively.
• Assisting in merchandise receipt and inventory processes.
• Executing visual merchandising and maintaining store environment.
• Participating in omnichannel processes for online orders.
• Contributing to operational activities like returns and inventory.
• Supporting company shrink and safety initiatives.

Skills

Customer Service

Sales

Problem Solving

Team Cooperation

Job description

As the Sales Floor Assistant, you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution, training and developing associates, and executing sales building programs.

Primary Responsibilities

• Customer Service & Sales - Models and holds the team accountable for delivering outstanding customer service. Actively listens to customer issues to resolve problems. Demonstrates WORTH behaviors consistently. Partners with other team members when additional support is needed.
• Door to Floor / Restock / RFID & Inventory - Works with Merchandise Supervisor to plan upcoming merchandise placement plans. Contributes to merchandise receipt and reverse logistics processes. Assists with the execution of inventory processes (cycle counts, system uploads, stock ledger, Radio Frequency Identification Scans, etc.). Contributes to the Shoe on Display restocking process, including mismates and stockroom organization. Contributes to the restock program to identify replenishment opportunities.
• SET / Visual / Environment - Assists with the SET processes by planning floor moves, placing graphics, and executing visual detailing based on company guidance. Identifies sell-through opportunities and remerchandises the selling floor to increase rate of sale. Helps oversee and maintain all fitting room and sales floor recovery processes to ensure a clean and organized store environment. Contributes to the execution of visual elements to support merchandising statements. Responsible for stockroom maintenance.
• Omnichannel (SVG 2-3 only) - Assists with the jcp.com process including jcp.com orders and aged and undelivered orders/returns as needed. Contributes to Buy Online Pick Up In Store and Ship from Store processes as needed.
• General Operations - Contributes to Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities. Assists with the Defective MTO (DMTO) process ensuring proper and timely execution of all DMTOs to ensure integrity of inventory and prevent shrink. Participates in annual inventory processes.
• Performance Standards - Supports company shrink and safety initiatives. Consistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, profit, productivity, and attendance.

Core Competencies & Accomplishments

To achieve success at JCPenney, a Merchandise Assistant will possess the following:

• Results - Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others.
• Ownership - Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes.
• Intensity - Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency.

What You Get

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com

Pay Range

USD $13.50/Hr - USD $16.88/Hr.