Sales Floor Assistant - Mckinley Mall

JCPenney; Village of Blasdell (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in retail is seeking a Sales Floor Assistant to enhance customer service and drive sales growth. The role involves engaging with customers, managing merchandise standards, and supporting inventory processes. Successful candidates will possess strong problem-solving skills, a commitment to customer satisfaction, and the ability to work collaboratively in a fast-paced environment.

Benefits

Medical, dental, and vision insurance

Paid vacation and holidays

401(k) with company match

Discounts on merchandise

Qualifications

• Ability to model and uphold outstanding customer service standards.
• Proficient in inventory processes and merchandising.
• Strong problem-solving skills and ability to make decisions that enhance sales.

Responsibilities

• Drive customer service to achieve profitable sales growth.
• Coordinate with the Merchandise Supervisor on merchandise placement.
• Assist with inventory processes and maintain store cleanliness.

Skills

Customer Service

Problem Solving

Team Collaboration

Merchandising

Inventory Management

Job description

As the Sales Floor Assistant, you are responsible for driving customer service to achieve profitable sales growth by leading and engaging associates, managing merchandise standards and execution, training and developing staff, and executing sales-building programs.

Primary Responsibilities:

1. Customer Service & Sales: Model and uphold outstanding customer service standards. Actively listen to customer issues to resolve problems. Demonstrate WORTH behaviors consistently. Collaborate with team members for additional support.
2. Door to Floor / Restock / RFID & Inventory: Coordinate with the Merchandise Supervisor on merchandise placement. Assist with inventory processes such as cycle counts, system uploads, and RFID scans. Support restocking processes including mismates and stockroom organization.
3. SET / Visual / Environment: Assist with floor moves, graphics placement, and visual detailing. Identify sell-through opportunities and remerchandise accordingly. Maintain store cleanliness and organization, including fitting rooms and stockrooms.
4. Omnichannel (SVG 2-3): Support online order processes, including pick-up and ship-from-store services.
5. General Operations: Contribute to merchandise transfers, returns, and inventory integrity. Participate in annual inventory counts.
6. Performance Standards: Support shrink and safety initiatives. Meet performance metrics related to sales, customer service, profit, productivity, and attendance.

Core Competencies & Accomplishments:

To succeed, a Merchandise Assistant should possess:

• Results: Solve problems, make decisions that enhance sales, profit, and service; work efficiently; inspire performance.
• Ownership: Provide excellent service, foster positive relationships, and be accountable.
• Intensity: Proactively improve the customer experience, act confidently and urgently.

What you get:

If eligible, we offer a competitive benefits package including medical, dental, vision, life insurance, paid vacation and holidays, and a 401(k) with company match. Associates enjoy discounts on merchandise. For details on benefits and eligibility, visit http://www.yourjcpbenefits.com.

About JCPenney:

JCPenney is dedicated to serving diverse, working American families with a broad range of fashion, apparel, home, beauty, and jewelry products. With over 650 stores and a strong online presence, JCPenney continues its legacy of community engagement and customer connection. Celebrating 120 years in 2022, the company remains an iconic American brand. Learn more at JCPenney's Newsroom and follow us on social media.