Sales Floor Assistant - Mall Of Georgia

JCPenney; Buford (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Sales Floor Assistant to enhance customer service and drive sales at the Mall of Georgia. In this dynamic role, you will engage with customers, manage inventory, and contribute to visual merchandising efforts. This position offers an opportunity to work in a vibrant retail environment, where your contributions will directly impact customer satisfaction and store performance. Join a team that values inclusivity and community connection while enjoying a comprehensive benefits package, including discounts on merchandise and paid holidays.

Benefits

Medical/Dental/Vision Insurance

Paid Vacation/Holidays

401(k) with Company Match

Employee Merchandise Discounts

Qualifications

• Strong customer service skills to enhance customer experience.
• Ability to manage inventory processes and stock replenishment.

Responsibilities

• Drive customer service and achieve sales growth through engagement.
• Assist with inventory processes and maintain store organization.

Skills

Customer Service

Sales Techniques

Inventory Management

Visual Merchandising

Education

High School Diploma

Tools

Radio Frequency Identification (RFID)

Job description

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As the Sales Floor Assistant, you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution, training and developing associates, and executing sales building programs.

Primary Responsibilities

1. Customer Service & Sales: Models and holds team accountable for delivering outstanding customer service. Actively listens to customer issues to resolve problems. Demonstrates WORTH behaviors consistently. Partners with other team members when additional support is needed.
2. Door to Floor / Restock / RFID & Inventory: Works with Merchandise Supervisor to plan upcoming merchandise placement plans. Contributes to merchandise receipt and reverse logistics processes. Assists with the execution of inventory processes (cycle counts, system uploads, stock ledger, Radio Frequency Identification Scans, etc.). Contributes to the Shoe on Display restocking process, including mismates and stockroom organization. Contributes to the restock program to identify replenishment opportunities.
3. SET / Visual / Environment: Assists with the SET processes by planning floor moves, placing graphics, and executing visual detailing based on company guidance. Identifies sell-through opportunities and remerchandise the selling floor to increase rate of sale. Helps oversee and maintain all fitting room and sales floor recovery processes to ensure a clean and organized store environment. Contributes to the execution of visual elements to support merchandising statements. Responsible for stockroom maintenance.
4. Omnichannel (SVG 2-3 only): Assists with the jcp.com process including jcp.com orders and aged and undelivered orders/returns as needed. Contributes to Buy Online Pick Up In Store and Ship from Store processes as needed.
5. General Operations: Contributes to Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities. Assists with the Defective MTO (DMTO) process ensuring proper and timely execution of all DMTOs to ensure inventory integrity and prevent shrinkage. Participates in annual inventory processes.
6. Performance Standards: Supports company shrink and safety initiatives. Consistently meets established performance standards for the role, including product and service sales, customer service, profit, productivity, and attendance.

Core Competencies & Accomplishments

To succeed at JCPenney, a Merchandise Assistant should possess:

• Results: Solve problems and make decisions that drive sales, profit, or customer service; work efficiently; inspire performance in others.
• Ownership: Provide excellent customer service; build respectful relationships; take accountability.
• Intensity: Proactively improve the customer experience; act with confidence and urgency.

What You Get

If eligible, we offer a benefits package including medical/dental/vision, life insurance, paid vacation/holidays, and 401(k) with company match. All associates get a discount on JCPenney merchandise. Paid holidays are provided, with additional compensation for holiday work. For more details, visit yourjcpbenefits.com.

About JCPenney

JCPenney is a shopping destination serving diverse American families. With inclusivity at its core, it offers a broad range of products and services, including fashion, home, beauty, and personal services. With over 650 stores and an online presence, JCPenney continues its legacy of community connection and customer service. Visit our Newsroom and follow us on social media to learn more.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Retail