Sales Floor Assistant - Lakeland Sq

JCPenney; Lakeland (FL); On-site; USD 25,000 - 40,000; Full time

Job summary

An established industry player is seeking a Sales Floor Assistant to enhance customer service and sales performance. This role involves engaging with associates, managing merchandise standards, and ensuring a welcoming shopping environment. You'll be responsible for coordinating inventory processes and supporting visual merchandising efforts. The company offers a competitive benefits package including medical, dental, and 401(k) matching. Join a team that values inclusivity and community engagement, and contribute to a shopping destination that has served American families for over a century.

Benefits

Medical/Dental/Vision Insurance

Paid Vacation/Holidays

401(k) with Company Match

Employee Discounts

Holiday Pay

Qualifications

• Strong customer service skills and ability to resolve issues.
• Experience in sales and inventory management.

Responsibilities

• Drive customer service and achieve sales growth.
• Assist with inventory processes and merchandise placement.
• Maintain a clean and organized store environment.

Skills

Customer Service

Sales Techniques

Inventory Management

Problem Solving

Team Collaboration

Education

High School Diploma

Job description

As the Sales Floor Assistant, you are responsible for driving customer service to achieve profitable sales growth by leading and engaging associates, managing merchandise standards and execution, training and developing staff, and executing sales-building programs.

Primary Responsibilities:

1. Customer Service & Sales: Model and hold the team accountable for outstanding customer service. Listen actively to resolve issues. Demonstrate WORTH behaviors consistently. Collaborate with team members for support.
2. Door to Floor / Restock / RFID & Inventory: Coordinate with the Merchandise Supervisor on merchandise placement. Assist with inventory processes such as cycle counts, system uploads, and RFID scans. Support restocking and stockroom organization.
3. SET / Visual / Environment: Assist with floor moves, visual merchandising, and maintaining a clean, organized store environment. Identify sell-through opportunities and remerchandise as needed.
4. Omnichannel (SVG 2-3 only): Support processes for online orders, returns, and store pickup programs.
5. General Operations: Contribute to merchandise transfers, returns, and inventory accuracy. Participate in annual inventory counts.
6. Performance Standards: Support shrink and safety initiatives. Meet performance metrics related to sales, customer service, profit, productivity, and attendance.

Core Competencies & Accomplishments:

To succeed, a Merchandise Assistant should possess:

• Results: Solve problems, make decisions that drive sales and customer satisfaction, and inspire performance.
• Ownership: Deliver excellent customer service, build respectful relationships, and be accountable.
• Intensity: Proactively improve the customer experience, act with confidence and urgency.

What you get:

If eligible, we offer a competitive benefits package including medical/dental/vision, life insurance, paid vacation/holidays*, and 401(k) with company match. Associates enjoy discounts on merchandise. Holiday pay and additional compensation are provided for scheduled holiday work. For details, visit http://www.yourjcpbenefits.com.

About JCPenney:

JCPenney is a shopping destination for diverse, working American families, emphasizing inclusivity. We offer a broad range of fashion, home, beauty, and jewelry products, along with personal services. With over 650 stores and a robust online presence, we serve customers nationwide. Celebrating 120 years, JCPenney continues to connect with communities through shopping and engagement. Learn more at our Newsroom and follow us on social media.