Sales Floor Assistant - Huntington Mall

JCPenney; Barboursville (WV); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Sales Floor Assistant, where you will play a vital role in enhancing customer experiences and driving sales growth. This position emphasizes outstanding customer service, teamwork, and effective inventory management. You will collaborate with associates to ensure merchandise is well-organized and visually appealing, all while supporting omnichannel initiatives. With a competitive benefits package and a commitment to community engagement, this role offers a unique opportunity to make a meaningful impact in a dynamic retail environment.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

401(k) with Company Match

Employee Discount

Qualifications

• Strong focus on customer service and sales growth.
• Experience in inventory management and team leadership.

Responsibilities

• Deliver outstanding customer service and resolve issues.
• Assist with merchandise placement and inventory processes.
• Support omnichannel order processes and maintain store organization.

Skills

Customer Service

Sales Growth

Inventory Management

Team Leadership

Problem Solving

Education

High School Diploma

Tools

RFID Systems

Job description

As the Sales Floor Assistant, you are responsible for driving customer service and achieving profitable sales growth by leading and engaging associates, managing merchandise standards and execution, training staff, and executing sales-building programs.

Primary Responsibilities:

1. Customer Service & Sales: Model and hold the team accountable for delivering outstanding customer service. Actively listen to resolve customer issues. Demonstrate WORTH behaviors consistently. Collaborate with team members for support.
2. Door to Floor / Restock / RFID & Inventory: Work with the Merchandise Supervisor to plan merchandise placement. Assist with merchandise receipt, reverse logistics, and inventory processes including cycle counts, system uploads, and RFID scans. Support restocking processes and stockroom organization.
3. SET / Visual / Environment: Assist in planning floor moves, placing graphics, and executing visual details. Identify sell-through opportunities and remerchandise to increase sales. Maintain store cleanliness and organization, including fitting rooms and stockrooms.
4. Omnichannel (SVG 2-3 only): Support jcp.com order processes, including managing undelivered orders and returns. Assist with Buy Online Pick Up In Store and Ship from Store.
5. General Operations: Contribute to merchandise transfers, returns, and inventory integrity activities. Participate in annual inventory counts.
6. Performance Standards: Support shrink and safety initiatives. Meet performance metrics related to sales, customer service, profit, productivity, and attendance.

Core Competencies & Accomplishments:

Results: Solve problems, make decisions that drive sales and customer satisfaction, and perform efficiently. Inspire performance in yourself and others.

Ownership: Deliver excellent customer service, build positive relationships, and take accountability.

Intensity: Proactively improve the customer experience, act with confidence and urgency, and do what's right.

What you get:

If eligible, we offer a competitive benefits package including medical, dental, vision, life insurance, paid vacation and holidays, and 401(k) with company match. All associates receive an employee discount. For details, visit this link.

About JCPenney:

JCPenney is committed to serving diverse, working American families with a broad range of fashion, home, beauty, and jewelry products, along with personal services. With over 650 stores and a strong online presence, JCPenney continues its legacy of community engagement and customer connection. Visit our Newsroom and follow us on social media to learn more.