Sales Floor Assistant - Genesee Valley Cntr

JCPenney; Flint (MI); On-site; USD 25,000 - 40,000; Full time

Job summary

Join a forward-thinking retail destination as a Sales Floor Assistant, where your passion for customer service will drive sales growth. In this dynamic role, you'll lead and engage associates while managing merchandise standards and executing sales-building programs. Your contributions will enhance the shopping experience for diverse American families, ensuring that every customer leaves satisfied. With a commitment to community engagement and a legacy of excellence, this position offers a chance to grow within a respected organization. Embrace the opportunity to make a difference in a vibrant retail environment!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

401(k) Matching

Employee Discounts

Qualifications

• Strong customer service skills to enhance customer satisfaction.
• Ability to manage inventory processes and stock organization.

Responsibilities

• Drive customer service and sales growth through team engagement.
• Coordinate merchandise placement and assist with inventory processes.

Skills

Customer Service

Sales Techniques

Inventory Management

Problem Solving

Team Collaboration

Education

High School Diploma

Job description

As the Sales Floor Assistant, you are responsible for driving customer service to achieve profitable sales growth by leading and engaging associates, managing merchandise standards and execution, training and developing staff, and executing sales building programs.

Primary Responsibilities:

1. Customer Service & Sales: Model and ensure team accountability for outstanding customer service. Actively listen to resolve customer issues. Demonstrate WORTH behaviors consistently. Collaborate with team members for additional support.
2. Door to Floor / Restock / RFID & Inventory: Coordinate with the Merchandise Supervisor on merchandise placement plans. Assist with inventory processes like cycle counts, RFID scans, and stock management. Support restocking and stockroom organization.
3. SET / Visual / Environment: Assist with floor moves, visual displays, and merchandising according to company guidelines. Identify sell-through opportunities and maintain store cleanliness and organization.
4. Omnichannel (SVG 2-3): Support online order processes, including pick-up and ship-from-store initiatives.
5. General Operations: Contribute to merchandise transfers, returns, and inventory integrity activities, including annual inventory.
6. Performance Standards: Support shrink and safety initiatives. Meet performance metrics related to sales, customer service, and attendance.

Core Competencies & Accomplishments:

Results: Solve problems, make decisions, and drive sales and customer satisfaction. Execute work efficiently and motivate performance.

Ownership: Deliver excellent customer service, build positive relationships, and take responsibility for actions and results.

Intensity: Proactively improve the customer experience, act confidently and with urgency.

What you get: Eligible associates receive benefits such as medical/dental/vision insurance, paid vacation and holidays, 401(k) matching, and employee discounts. For details, visit http://www.yourjcpbenefits.com.

About JCPenney: JCPenney is a retail destination serving diverse American families, offering fashion, home, beauty, and jewelry products, along with personal services. With over 650 stores and an online presence, JCPenney continues its legacy of community engagement and customer connection. Celebrating 120 years in 2022, visit our Newsroom and follow us on social media to learn more.