Sales Floor Assistant - Gateway Mall

JCPenney; Lincoln (NE); On-site; USD 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a dedicated Sales Floor Assistant to enhance customer service and drive sales. In this dynamic role, you will engage with customers, manage merchandise standards, and support the training and development of associates. Your contributions will directly impact sales growth and customer satisfaction, making it a vital position within the team. Join a collaborative environment where your efforts will be recognized and rewarded, and help create an enjoyable shopping experience for all customers. If you have a passion for retail and a commitment to excellence, this opportunity is perfect for you.

Qualifications

• Strong customer service skills to enhance the shopping experience.
• Ability to manage inventory processes and stockroom organization.

Responsibilities

• Drive customer service and sales growth by engaging associates.
• Assist with inventory processes and ensure merchandise standards.

Skills

Customer Service

Sales Techniques

Problem Solving

Team Collaboration

Tools

Radio Frequency Identification (RFID)

Inventory Management Systems

Job description

As the Sales Floor Assistant, you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution, training and developing associates and executing sales building programs.

Primary Responsibilities:

• Customer Service & Sales – Models and holds team accountable for delivering outstanding customer service. Actively listens to customer issues to resolve problems. Demonstrates WORTH behaviors consistently. Partners with other team members when additional support is needed.
• Door to Floor / Restock / RFID & Inventory – Works with Merchandise Supervisor to plan upcoming merchandise placement plans. Contributes to merchandise receipt and reverse logistics processes. Assists with the execution of inventory processes (cycle counts, system uploads, stock ledger, Radio Frequency Identification Scans, etc.). Contributes to the Shoe on Display restocking process, including mismates and stockroom organization. Contributes to the restock program to identify replenishment opportunities.
• SET / Visual / Environment – Assists with the SET processes by planning floor moves, placing graphics, and executing visual detailing based on company guidance. Identifies sell-through opportunities and remerchandise the selling floor to increase rate of sale. Helps oversee and maintain all fitting room and sales floor recovery processes to ensure a clean and organized store environment. Contributes to the execution of visual elements to support merchandising statements. Responsible for stockroom maintenance.
• Omnichannel (SVG 2-3 only) – Assists with the jcp.com process including jcp.com orders and aged and undelivered orders/returns as needed. Contributes to Buy Online Pick Up In Store and Ship from Store processes as needed.
• General Operations – Contributes to Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities. Assists with the Defective MTO (DMTO) process ensuring proper and timely execution of all DMTO’s to ensure integrity of inventory and prevent shrink. Participates in annual inventory processes.
• Performance Standards – Supports company shrink and safety initiatives. Consistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, profit, productivity, and attendance.

Core Competencies & Accomplishments:
To achieve success at JCPenney, a Merchandise Assistant will possess the following:

Results – Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others.

Ownership – Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes.

Intensity – Proactively find ways to improve the customer experience; show the confidence and courage to do what’s right; take action with energy and urgency.