Sales Floor Assistant - Coastal Grand Mall

JCPenney; Myrtle Beach (SC); On-site; USD 25,000 - 40,000; Full time

Job summary

An established industry player is seeking a Sales Floor Assistant to enhance customer service and drive sales growth. This role involves engaging with associates, managing merchandise standards, and training staff to create an exceptional shopping experience. The ideal candidate will possess strong problem-solving skills and a commitment to teamwork, ensuring that every customer interaction is positive. With a competitive benefits package and opportunities for personal and professional development, this position is perfect for those passionate about retail and customer engagement.

Benefits

Employee Discount

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

401(k) with Company Match

Holiday Pay

Qualifications

• Strong customer service skills with a focus on problem resolution.
• Ability to collaborate effectively with team members.

Responsibilities

• Drive customer service and achieve sales growth through team engagement.
• Assist with inventory processes and merchandise management.
• Support omnichannel operations including order processing.

Skills

Customer Service

Problem Solving

Team Collaboration

Inventory Management

Sales Techniques

Education

High School Diploma

Job description

As the Sales Floor Assistant, you are responsible for driving customer service to achieve profitable sales growth by leading and engaging associates, managing merchandise standards and execution, training and developing staff, and executing sales-building programs.

Primary Responsibilities:

1. Customer Service & Sales: Model and hold the team accountable for delivering outstanding customer service. Actively listen to customer issues and resolve problems. Demonstrate WORTH behaviors consistently. Partner with team members when additional support is needed.
2. Door to Floor / Restock / RFID & Inventory: Collaborate with the Merchandise Supervisor to plan merchandise placement. Assist with merchandise receipt, reverse logistics, inventory processes (cycle counts, system uploads, stock ledger, RFID scans), and restocking processes, including mismates and stockroom organization.
3. SET / Visual / Environment: Assist with floor moves, graphics placement, and visual detailing based on company guidance. Identify sell-through opportunities and remerchandise to increase sales. Maintain store cleanliness and organization, including fitting rooms and stockroom.
4. Omnichannel (SVG 2-3 only): Support jcp.com order processing, including handling aged and undelivered orders/returns. Contribute to Buy Online Pick Up In Store and Ship from Store processes.
5. General Operations: Support activities like Merchandise Transfer Out (MTO), Return to Vendor, Return to Warehouse, and the Defective MTO process. Participate in annual inventory counts.
6. Performance Standards: Support shrink and safety initiatives. Meet performance standards related to sales, customer service, profit, productivity, and attendance.

Core Competencies & Accomplishments:

To succeed at JCPenney, a Merchandise Assistant should possess:

• Results: Solve problems, make decisions that drive sales, profit, or service, and inspire performance.
• Ownership: Provide excellent customer service, build positive relationships, and take accountability.
• Intensity: Proactively improve the customer experience, act with confidence and urgency.

What you get:

If eligible, we offer a competitive benefits package including medical, dental, vision, life insurance, paid vacation/holidays*, and 401(k) with company match. All associates receive an employee discount. Holiday pay and additional compensation are provided for scheduled holiday work. For more details on benefits, visit http://www.yourjcpbenefits.com.

About JCPenney:

JCPenney is a shopping destination for diverse, working American families. With inclusivity at its core, our product range meets everyday needs and celebrates special occasions with style and value. We offer fashion, apparel, home, beauty, and jewelry from various brands and provide personal services like salon, portrait, and optical. With over 650 stores and a global team of 50,000, we serve customers where, when, and how they want to shop. Celebrating 120 years in 2022, JCPenney continues its legacy of connection through shopping and community engagement. Visit our Newsroom and follow us on social media to learn more.