Sales Experience Architect

Warby Parker; Danbury (CT); On-site; USD 20,664,000 - 30,307,200; Full time

Benefits offered by this job

Health, vision, and dental insurance

Life and AD&D Insurance

Paid sick leave

Paid Holidays

Vacation days per year

401(k) Retirement savings plan

Parental leave

Short-term disability

Employee Stock Purchase Plan

Employee Assistance Program (EAP)

Bereavement Support

Optical Education Reimbursement

Free eyewear

Job summary

Warby Parker is seeking a Sales Advisor to deliver outstanding service and product knowledge on the sales floor. You will embody the brand values while guiding customers through a thoughtful glasses-shopping experience in a fast-paced retail setting.

This role emphasizes customer engagement, teamwork, and problem-solving, with opportunities to influence store processes and guest satisfaction. Prior service experience is valued; enthusiasm for fashion and technology is a plus.

Qualifications

• Customer-facing experience in a service-minded environment.
• Strong communication skills and ability to engage with diverse customers.
• Proactive, adaptable problem-solver who can think on their feet.
• Positive team player who leads by example and shares knowledge.

Responsibilities

• Communicate Warby Parker's values and brand philosophy on the sales floor.
• Delight customers through excellent service and product knowledge.
• Demonstrate product knowledge and offer style advice to customers.
• Contribute to ideation and improvement of retail processes and experiences.
• Anticipate needs of team and customers and lend a hand as needed.
• Foster an inclusive culture by treating customers and colleagues with respect.

Skills

Customer service

Communication

Team player

Problem-solving

Attention to detail

Entrepreneurial spirit

Job description

Warby Parker is seeking a Sales Advisor to deliver outstanding service and product knowledge on the sales floor. You will embody the brand values while guiding customers through a thoughtful glasses-shopping experience in a fast-paced retail setting.

This role emphasizes customer engagement, teamwork, and problem-solving, with opportunities to influence store processes and guest satisfaction. Prior service experience is valued; enthusiasm for fashion and technology is a plus.