Sales Excellence Manager

001 BlueCross and BlueShield of South Carolina; Columbia (SC); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Subsidized health plans

401k with company match

Life Insurance

Paid Time Off

On-site cafeterias

Education Assistance

Service Recognition

National discounts

Job summary

BlueCross BlueShield of South Carolina is seeking a seasoned leader to manage daily service and administrative activities while driving sales and retention goals. You will supervise a training staff, analyze program effectiveness, and oversee marketing strategies and events.

In this role you will recruit and develop staff, ensure high customer service standards, and communicate plans to management. A Bachelor's degree and 5+ years in sales/account management are required.

Qualifications

• Bachelor's degree required; equivalency stated for related experience.
• At least 5 years in sales/account management with proven leadership.
• Experience recruiting, developing staff and enforcing quality standards.

Responsibilities

• Manage daily service/administrative activities and reporting.
• Analyze program effectiveness and marketing strategies.
• Develop and oversee plans for new products and events.
• Train staff and vendors in product knowledge and servicing skills.
• Monitor performance, identify process improvements, and enforce standards.
• Recruit, guide, and evaluate staff while ensuring excellent customer service.

Skills

Communication skills

Independent work

Decision making

Customer service

Project management

Analytical thinking

Negotiation

Discretion

Leadership

Education

Bachelor's Degree

Equivalency awareness

Tools

Microsoft Office

Job description

Summary Within assigned division, manages various projects and provides management/functional staff support in order to meet sales and retention goals. Manages sales training staff.

Location

Description Location: This position is full-time (40-hours/week) Monday-Friday in a typical office environment. You will work an 8-hour shift scheduled during our normal business hours of 8:00AM-5:00PM. It may be necessary, given the business need to work occasional overtime. You may be required to travel between buildings. This role is located at 4101 Percival Road, Columbia, SC 29229

What You Will Do

Manages daily service/administrative-related activities to include paperwork, administrative/service requests, weekly and monthly activity/production reports, etc. Analyzes program effectiveness and appropriate use of technology, and develops/implements/oversees 0verall marketing strategies, programs, and/or events. Monitors the marketplace to identify trends in sales, competitors, product designs and reports this data to management. Prepares and supervises the implementation of plans for new products. Trains staff, vendors, and program personnel in product knowledge and assists staff in developing technical servicing skills to ensure maximum competency and professionalism. Performs quality control functions for work performed and makes recommendations on process improvements. Recruits/selects/develops/guides staff and ensures excellent customer service is given to employees, customers, management, etc. Monitors department performance and productivity. May develop policies/procedures and communicates any changes/updates to staff. Ensures quality standards are met and identifies training needs of staff.

To Qualify for This Position

• Required Education: Bachelor's Degree
• Equivalency: 4 years job related work experience or Associate's and 2 years job related work experience (Equivalency not applicable for the Celerian Group. Bachelor's degree required)
• Required Work Experience: 5 years proven experience in sales and/or account management.
• 2 years lead and/or supervisory experience or equivalent military experience in grade E4 or above (may be concurrent).
• Required Skills and Abilities: Excellent verbal and written communication skills. Ability to work independently, prioritize effectively, and make sound decisions. Excellent judgment skills. Strong customer service, organizational, presentation skills with proven ability to manage projects/work teams. Proficiency in spelling, punctuation, and grammar skills. Analytical or critical thinking skills. Ability to persuade, negotiate, or influence others. Ability to handle confidential or sensitive information with discretion. Ability to direct, motivate, and assess performance of others.
• Required Software and Other Tools: Microsoft Office.

We Prefer You to Have the Following

• Preferred Education: Bachelor's degree- Business, Management, Marketing, or other related field.
• Preferred Work Experience: 3 years-previous healthcare insurance sales experience.
• Preferred Licenses and Certificates: South Carolina Department of Insurance licensure.

Our Comprehensive Benefits Package Includes the Following

We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment.

• Subsidized health plans, dental and vision coverage
• 401k retirement savings plan with company match
• Life Insurance
• Paid Time Off (PTO)
• On-site cafeterias and fitness centers in major locations
• Education Assistance
• Service Recognition
• National discounts to movies, theaters, zoos, theme parks and more

What We Can Do for You

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status.

Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans.

It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.

If you need special assistance or an accommodation while seeking employment, please email [e-mail] or call 800-288-2227, ext. 47480 with the nature of your request.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision.

We are an Equal Opportunity Employer.

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Welcome Here’s Your Smart Career Move Why should you join the BlueCross BlueShield of South Carolina family of companies?

Other companies come and go, but for more than seven decades we’ve been part of the national landscape, with our roots firmly embedded in the South Carolina community. Business and political climates may change, but we’re stronger than ever. Our A.M. Best rating is A+ (Superior) — making us the only health insurance company in South Carolina with that rating. We’re the largest insurance company in South Carolina … and much more. We are one of the nation’s leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allows us to build on a variety of business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team!

Veterans Welcome!

BlueCross is a strong supporter of our veterans, and many service men and women have joined our ranks. We’ve found the dedication, work ethic and job skills that serve well in the military excel in many of our lines of business, and we proudly have veterans filling positions in Human Resources, Information Technology, Customer Service, Operations, General Services and more. Through our government contracts, we also have employees serving at Shaw Air Force Base, the Naval Health Clinic in Charleston, the Naval Hospital in Beaufort and in our hometown of Columbia, S.C., at Ft. Jackson. If you are a full-time employee in the National Guard or Reserves, we will even cover the difference in your pay if you are called to active duty.

What To Expect Next

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.