Sales Engineer - PAC Northwest

Mitel Networks; United States; Remote; USD 95,000 - 111,000; Full time

Job summary

An established industry player is seeking a senior-level expert to support large engagements and knowledge transfer. This remote role focuses on combining technical expertise with consultative selling skills to meet customer needs. You will lead opportunity development, provide technical designs, and support Named Account Managers. With a strong emphasis on VoIP solutions and AI technologies, this position offers a chance to make significant contributions in a collaborative environment. Join a forward-thinking company that values diversity and innovation, and help shape the future of business communication.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Matching

Paid Time Off

Employee Assistance Program

Reward and Recognition Programs

Qualifications

• Experience in Pre-Sales Engineering or Solutions Architecture is essential.
• Strong knowledge of VoIP solutions and contact center technologies required.

Responsibilities

• Provide technical expertise and consultation throughout the sales process.
• Identify customer business needs and propose suitable solutions.

Skills

Verbal Communication

Written Communication

Presentation Skills

VoIP Solutions Knowledge

Customer Service Orientation

Networking Skills

AI Technologies Knowledge

Consultative Selling Skills

Education

Bachelor’s Degree

High School Diploma + Relevant Experience

Tools

Mitel Solutions

AWS

Azure

Virtualization Technologies

Job description

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.

Please take a moment to look over this opportunity and if interested, feel free to send us your application.

Overview:

A senior level expert that supports large engagements and knowledge transfer at the Area or Operation level. Role is distinguished from other technical sales roles by combining in-depth technical expertise with consultative, industry and/or commercial/financial selling skills and experience across a broad geography. Highly credible, articulate and adept at demonstrating how Mitel’s partners, products and professional services will solve customer’s unique business needs.

This is a remote position and you must be located in the Pacific Northwest region of the United States.

Responsibilities:

• Provide technical expertise, leadership, opportunity development and business level consultation throughout the sales process for assigned opportunities.
• Assist and/or lead with identification and documentation of customer business needs and proposing company products and services to meet those needs and desired customer business outcomes.
• Identifies, assesses, and technically leads opportunities in medium-to-large enterprises in assigned geographies or industry sectors.
• Provide technical designs, including analysis and configuration that meet complex business partner and customer requirements.
• Provide in person and web-based demonstrations for prospective customers and region partners.
• Answer product feature, licensing and functionality questions.
• Develop and maintain Subject Matter Expert level of knowledge in 1 – 2 solutions focus area.
• Provide direct support for Named Account Managers within the Region.
• Provide support for RFP responses.
• Maintaining current knowledge on primary competitive solutions, products and services.
• Ability to rent automobiles. Overnight travel including flights required.

Requirements:

• Bachelor’s degree preferred; or high school diploma + relevant experience.
• Experience in Pre-Sales Engineering or Solutions Architecture.
• Exceptional verbal, written and presentation skills.
• Experience with Mitel Solutions preferred, other Cloud and UC solutions and technologies a plus.
• Strong knowledge of VoIP solutions, standards and protocols required.
• Strong knowledge of contact centers, CCaaS solutions.
• Strong knowledge of AI technologies (e.g. NLP, Generative AI, chatbots) and solutions (e.g. Talkative).
• Background with Virtualization Technologies and Data Center Architectures, AWS and Azure a plus.
• Familiarity with Mobility and Video applications (Android, Apple, Polycom, Cisco, Microsoft) a plus.
• Networking skills including protocol and compliance knowledge required.
• Certifications (AWS, CCNA, CCNP, MCSE, CCIE) a plus.
• Network Security knowledge a plus (CCSP, CISSP).
• Customer service oriented, with a positive attitude, attention to details and sense of urgency in all work efforts.
• Exceptional team-related skills.
• Primary region will be Pacific Northwest market. Candidate must also be willing to travel in the whole region. Upwards of 50%+ travel time may be required to support the business needs.

Exact compensation may vary based on skills, experience, location, market data, and existing team equity. Base Pay range in United States $95,000 - $110,250 + commissions.

Mitel offers a comprehensive benefit program which includes affordable Medical, Dental, Vision, Life and Disability Insurance, Matching 401(k) plan, Paid time off (holiday, vacation and sick), Employee Assistance Program, Reward and Recognition Programs and more! Benefits may vary based on full-time or part-time employee status.

At this time, we are not offering sponsorship for US work authorization for any new job applicants.

Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.

Mitel provides equal opportunities to all applicants and employees. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, national origin, sexual orientation, ancestry, sex (including gender identity, pregnancy, childbirth, or related medical condition), parental status, age, religion or religious belief, creed, disability, medical condition, genetic information, marital status, citizenship status, military service, political affiliation, or any other characteristic protected by state, federal law, or local ordinance.

These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, demotions, transfers, compensation changes, training, career development programs, layoffs, and terminations.

The Affirmative Action Plan is available for viewing to any employee or applicant for employment upon request.