Sales Engineer – New Graduate (Service)

Innovative Refrigeration Systems, Inc.; Lyndhurst (VA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) match

Medical insurance

Dental and vision insurance

Paid time off

Career development

Apprenticeship programs

Job summary

Innovative Refrigeration Systems, Inc. is seeking a Sales Engineer - New Graduate to grow and manage customer accounts for industrial refrigeration service solutions. The role emphasizes identifying customer needs, developing service proposals, and maintaining strong client relationships.

This in-house, end-to-end role supports engineering, manufacturing, commissioning, and ongoing service across North America, with opportunities for professional development and advancement.

Qualifications

• BSME or related field required.
• Ability to explain technical concepts clearly.
• Excellent communication and organizational skills.
• Willingness to lift up to 25 pounds when needed.

Responsibilities

• Identify customer needs and develop service solutions to improve reliability and lifecycle value.
• Sell and manage service and preventive maintenance agreements including renewals and expansions.
• Develop technical and commercial proposals for service contracts and projects.
• Negotiate terms, pricing, and scope while maintaining profitability.
• Manage full sales lifecycle from prospecting to delivery for new and existing customers.
• Serve as a trusted advisor and primary contact for assigned accounts.

Skills

Strong mechanical aptitude

Excellent communication

Project management

Organizational skills

Customer service

Education

Bachelor of Science in Mechanical Engineering

Tools

HubSpot

Salesforce

Job description

Innovative Refrigeration Systems, Inc. is the leading provider of industrial refrigeration and process cooling solutions, delivering custom-engineered systems utilizing natural refrigerants such as ammonia and CO₂. Through a fully integrated approach encompassing engineering, manufacturing, construction, commissioning, nationwide service, and advanced aftermarket solutions, Innovative supports customers across food and beverage, cold storage, pharmaceutical, industrial manufacturing, and mission-critical infrastructure markets throughout North America and around the world.

Unlike traditional engineering firms, contractors, or equipment suppliers, Innovative performs engineering, manufacturing, construction, commissioning, service, and ongoing customer support entirely in-house. This integrated model provides employees with the opportunity to support projects throughout the complete lifecycle, from concept and design through manufacturing, installation, startup, operation, optimization, modernization, and long-term system support.

Job Role: This is a structured developmental role designed for a recent graduate. The Sales Engineer - New Graduate (Service) is responsible for growing and managing customer accounts. This role identifies customer needs and develops service solutions that support the reliability, performance, and ongoing maintenance of industrial refrigeration systems—while ensuring strong relationships and customer satisfaction.

Key Duties

• Identify customer needs and recommend service solutions that improve system reliability, performance, efficiency, and lifecycle value.
• Sell and manage service and preventive maintenance agreements, including renewals, expansions, and upgrades.
• Develop technical and commercial proposals for service agreements, maintenance contracts, repairs, retrofits, and service projects.
• Negotiate contract terms, pricing, and scope while maintaining company profitability and customer value.
• Manage the full sales lifecycle from prospecting to project delivery for new and existing customers
• Serve as a trusted advisor and point of contact for assigned accounts
• Partner with internal teams to coordinate service and product implementation
• Represent the company at trade shows, industry events, and client meetings
• Facilitate post-sale customer service and ensure follow-through on deliverables
• Support lead generation through cold calling, referrals, networking, and content marketing
• Maintain accurate records in CRM (HubSpot/Salesforce)

Requirements

• Bachelor of Science in Mechanical Engineering (BSME) or related field
• Strong mechanical aptitude and ability to explain technical concepts
• Excellent project management, communication, and organizational skills
• Must be able to remain in a stationary position (seated or standing) for extended periods
• Occasionally may need to lift or carry items up to 25 pounds (e.g., office supplies, small equipment)

Preferences

• Previous experience in sales or business development.
• Experience with CRM systems such as HubSpot or Salesforce
• Engineer-in-Training (EIT) certification.
• Proficiency in CRM tools (e.g., Salesforce, HubSpot) is a plus.

Benefits

In addition to a competitive base salary, we provide a comprehensive and employee-focused benefits package designed to support your financial security, health, and work-life balance:

• Generous retirement plan with a dollar-for-dollar 401(k) match up to 15%
• 401(k) student loan repayment match up to 15%
• Medical insurance with 75% of employee and family premiums covered by the company
• Dental and vision insurance options
• Optional supplemental insurance coverage
• Short-term and long-term disability insurance
• Accidental death and dismemberment (AD&D) coverage
• Company-paid life insurance
• Weekly pay
• Competitive paid vacation and holiday time
• Paid sick leave, bereavement leave, and jury duty leave
• Employee referral bonus program
• Opportunities for career advancement, professional development, training, and apprenticeship programs
• Access to employee discounts on cell phone plans, vehicle rentals, and other eligible services