Sales Engineer I, SE Desk ET

Samsara; Idaho; Remote; USD 70,000 - 90,000; Full time

Job summary

A technology company is looking for a Sales Engineer to support the sales team with technical inquiries and tasks. This remote position requires expertise in IoT hardware and customer engagement. The ideal candidate will explain complex technical concepts to diverse audiences and assist in software scripting solutions. Applicants with a BS in relevant engineering disciplines and pre-sales experience are preferred. Join the team to help power critical industries and deliver impactful solutions.

Qualifications

• Understanding of IoT hardware and sensors.
• 1+ years experience in pre-sales or support.
• Ability to communicate technical concepts to non-technical audiences.

Responsibilities

• Assist the Global Sales Team with technical inquiries.
• Create software scripting solutions for technical proofs of concept.
• Update and manage internal hardware and software lab infrastructure.
• Gather industry-specific customer use cases.

Skills

Customer engagement

Technical understanding of IoT hardware

Problem-solving skills

Ability to explain technical concepts

Team collaboration

Education

BS in Electrical Engineering

BS in Computer Science

BS in Mechanical Engineering

BS in Industrial Engineering

Job description

Improve the safety, efficiency, and sustainability of the operations that power the global economy.

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About the role:

As a Sales Engineer (SE) at Samsara, you’d be part of a diverse group of technically-minded folks working together to bring our unique connected operations technology to customers. Our daily customer engagements include conversations around logistics/supply chain management, fleet maintenance strategies, global asset management, machine control systems/diagnostics, system integration, and regulatory compliance. This means a successful SE at Samsara will develop a thorough understanding of IoT hardware and sensors, hands‑on installation/deployment scenarios, carrier networks, cloud infrastructure, and third‑party system integrations (via our open API) to ensure the proper technical solution is presented to our customers.

This is a remote position open to candidates residing in the Eastern Time-Zone within the US except Maryland, Massachusetts, New Jersey, New York, or Rhode Island. Relocation expenses will not be provided for this role.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real‑world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
• You have an innate curiosity about how businesses work: One day you’ll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact.
• You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven’t been met with the type of technology we offer. Our customer's value earned trust and human relationships built over time.
• You want to be with the best: Samsara’s high-performance culture means you’ll be surrounded by the best and challenged to go farther than you have before.
• You are a team player: At Samsara, sales is a team sport. We help each other out by sharing best practices and focusing on winning as a team.

In this role, you will:

• Assist the Global Sales Team with their technical inquiries and tasks by monitoring and maintaining an inbound question queue
• Assist with technical trials across Samsara’s Sales Engineering team as necessary to convey the value of a Samsara solution within a prospect’s operation.
• Create software scripting solutions and integrations where appropriate to assist with technical proof of concepts.
• Be available for internal Q&A from Samsara account teams requesting technical assistance on behalf of their customers
• Produce and manage digital content to assist with product learning, product adoption, hardware installation, and software configuration
• Update and manage internal hardware and software lab infrastructure, both in office and remote kits.
• Coordinate and participate in new product testing activities.
• Gather and highlight industry-specific customer use cases for Samsara solutions by working with technical sales teams
• Coordinate cross‑functional communication to ensure prospect success (RFP responses, Product Feature REquest management, Customer Support triaging, etc.)

An ideal candidate would:

• BS in Electrical Engineering, Computer Science, Mechanical Engineering, Industrial Engineering, or related discipline
• Preferred 1+ years experience working with customers in a pre‑sales or support capacity
• Ability to explain complex technical concepts to non‑technical audiences