Sales Engineer

Zendesk, Inc.; United States; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Global offices

Job summary

Zendesk, Inc. is seeking a technically adept pre‑sales professional to lead enterprise engagements, craft AI‑driven workflows, and deliver compelling proofs of concept. You will design integration topologies, validate solutions, and present actionable outcomes to executive buyers across regions.

You will collaborate with cross‑functional teams, showcasing Zendesk AI features while ensuring security and data privacy. A hybrid work model and global offices support flexible collaboration.

Qualifications

• 4–6 years of hands-on experience in technical presales, solution engineering, technical consulting, or an application developer role.
• Proficient with modern web technologies (e.g., JavaScript, Python, Node.js), HTML/CSS, REST APIs, and utilising webhooks.
• Practical understanding of AI applications, including utilising LLM-powered features, prompt engineering, and automated workflows.
• Strong understanding of SaaS ecosystems, CX or ES domains, contact center tech (telephony, CRM), or IT support ticketing workflows.
• Bachelor’s degree in Computer Science, Business Analytics, Information Systems, or related technical discipline.
• Preferred: cloud data stacks and enterprise BI software, and modern AI frameworks; vertical industry experience helpful.

Responsibilities

• Lead the technical validation phase of the sales cycle, answering detailed RFPs and designing solutions.
• Conduct technical discovery sessions and own Proofs of Concept and custom demonstrations.
• Configure agentic AI workflows using prompt engineering and Zendesk AI features.
• Deploy reusable tools, accelerators, and integration playbooks for prospects.
• Collect product feedback and help shape future platform enhancements.

Skills

Technical presales

Web technologies

AI applications

SaaS domain knowledge

Travel willingness

Education

Bachelor's degree in CS or related

Tools

Snowflake

Databricks

BigQuery

Power BI/Tableau/Looker

AWS/Azure/GCP data services

Job description

Задачи:

At Zendesk, we’re revolutionising what’s possible in Customer Experience (CX) and Employee Services (ES). Our rapid innovation and Agentic AI leadership have earned the trust of thousands of forward‑thinking businesses.

• Manage Technical Deal Cycles: Lead the technical validation phase of the sales cycle, answering detailed RFPs, designing compelling solutions, building out standard integration topologies, and ensuring compliance with enterprise security and data privacy standards.
• Execute Technical Discovery & POCs: Conduct thorough technical discovery sessions with customer IT and business teams. Own the creation of impactful Proofs of Concept (POCs) and custom demonstrations that de‑risk the technical buying decision.
• Configure Agentic AI Workflows: Build and showcase tailored, agentic AI‑driven workflows, utilising prompt engineering and Zendesk’s AI features to solve real‑world customer pain points.
• Deploy Reusable Tools: Utilise and adapt existing technical accelerators, API templates, and middleware components to quickly deliver complex architectures for prospects.
• Advocate for the Field: Collect real‑world product feedback and feature requests from customer engagements, partnering with internal teams to flag product gaps and help shape future platform enhancements.

Требования:

First and foremost, we are looking for a growth mindset. We value professional agility and seek individuals who actively pursue continuous learning, embrace constructive feedback, and adapt to evolving business needs.

• Experience: 4–6 years of hands‑on experience in technical presales, solution engineering, technical consulting, or an application developer role.
• Technical Fluency: Proficient with modern web technologies (e.g., JavaScript, Python, Node.js), HTML/CSS, REST APIs, and utilising webhooks.
• AI Expertise: Practical understanding of AI applications, including utilising LLM‑powered features, prompt engineering , and automated workflows.
• Domain Knowledge: Strong understanding of SaaS ecosystems, CX or ES domains, contact center tech (telephony, CRM), or IT support ticketing workflows.
• Travel Commitment: Ability and willingness to travel up to 30% annually for on‑site customer discovery and presentation sessions.
• Education: Bachelor’s degree in Computer Science, Business Analytics, Information Systems, or a related technical discipline.
• Preferred Qualifications: To support our strategic roadmap, we would value hands‑on knowledge of cloud data stacks (eg Snowflake, Databricks, BigQuery, AWS/Azure/GCP data services) and enterprise BI software (e.g., Power BI, Tableau, Looker), and the relevant application of modern AI frameworks, LLM integration, data science processes.
• Ideally some vertical industry experience, especially in Financial Services, Retail, Travel, Transport & Leisure or Public Sector.
• Active engagement in the technical or developer community (e.g., open‑source contributions, technical blogging, or community mentorship).
• Proven track record of designing reusable implementation guides, integration playbooks, or localization toolkits for global delivery partners and systems integrators.
• Experience flattening complex technical narratives into high‑impact presentations tailored for executive, economic buyers and C‑level stakeholders.
• Customer obsessed: You are dedicated to understanding customer needs and crafting solutions that deliver real value and delight.
• A Builder First: You enjoy writing code, configuring complex systems, and prototyping modern software solutions.
• Strategically Minded: You naturally tie advanced technical mechanisms directly to strategic business metrics, ROI, and organizational transformation.
• Resilient & Collaborative: You thrive in dynamic environments, working cross‑functionally across global teams to drive success.

The Poland annualized base salary range for this position is zł302,000.00-zł454,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors.

This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.

We are an AA/EEO/Veterans/Disabled employer.

If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre‑employment testing, or otherwise participate in the employee selection process, please send an e‑mail to [e-mail] with your specific accommodation request.