Sales Engineer

Phx Fwd; Northern (KY); Hybrid; USD 120,000 - 140,000; Full time

Benefits offered by this job

Work from home

Equity

Health, dental, vision insurance

Flexible paid time off

Paid parental leave

High growth startup

Job summary

Postscript is the AI-driven SMS revenue platform trusted by 20,000+ Shopify brands. As a Sales Engineer, you will collaborate with Sales, CS, Product, and Engineering to bring customers' conversational commerce visions to life.

This fully remote role supports US/Canada-based teams and customers, with opportunities to shape best practices and playbooks. You will demo advanced use cases, run proofs of concepts, and ensure successful handoffs to onboarding.

Qualifications

• 3+ years in a revenue-driving, customer-facing technical role.
• Experience with ecommerce, Shopify ecosystem, and enterprise brands.
• Strong customer-first attitude and ability to translate complex tech for diverse audiences.
• Proficiency with frontend web technologies (JavaScript, CSS).
• Excitement about AI, with experience using AI in workflows.
• Experience with email marketing platforms and API integrations.

Responsibilities

• Become an expert on the Postscript platform and its use cases.
• Lead technical discovery calls and demo advanced capabilities.
• Document customer requests for Product and collaborate on implementations.
• Deliver POCs and collaborate with onboarding/engineering teams to scale success.
• Create technical content and provide API integration guidance for customers.

Skills

Customer-facing tech role

Ecommerce knowledge

Shopify ecosystem

Frontend web tech

AI affinity

Effective communicator

Tools

APIs

Job description

Postscript

The SMS revenue platform for e-commerce merchants

Sales Engineer

GTM / Remote (US)

Job type Full-time

Role Engineering, Full stack

\Experience\ Any (new grads ok)

Visa US citizen/visa only

About the role

Postscript is the AI messaging platform trusted by 20,000+ Shopify brands — including Brooklinen, Ruggable, True Classic, and Dr. Squatch.

With a mission to make SMS your number one revenue driving channel, we built the best-in-class SMS marketing platform and launched revenue-driving AI features not available on any other platform. And we're just getting started.

Backed by Greylock and Y Combinator, fully remote since 2018.

As a Sales Engineer at Postscript, you will collaborate closely with Sales, Customer Success, Product, Engineering and, of course, our customers to help our customers bring their conversational commerce vision to life. You will work with AEs and prospects to demo advanced use cases and successfully manage proof of concepts. You will work with our CSMs and Onboarding teams to ensure our customers can turn those proof of concepts into reliable, scalable SMS and email strategies. Serve as a trusted technical advisor throughout all customer lifecycles, instilling confidence in prospects and customers by showcasing a deep understanding of both the product and the customer's business needs. Build a strong technical grasp of the Postscript platform, including its integrations and API capabilities, to provide well-rounded solutions for diverse use cases. You'll be the link between GTM and Product, ensuring that customers' requests are well documented and prioritized. As a Sales Engineering team member, you'll also help create our solutions engineering playbooks and processes, with ample opportunity for career growth.

This is a fully remote position that can be based anywhere in the US or Canada.

Primary duties

• Become an expert on the Postscript platform, understanding all officially and unofficially supported use cases in detail and imagining what's possible
• Help customers and prospects extend their strategy into email alongside SMS, and contribute to shaping best practices as this is a newer, evolving part of the platform
• Use AI tools to accelerate discovery calls, demo prep, and technical content creation — and help customers understand how Postscript's own AI features can drive their results
• Support the sales team in helping prospects understand what they can achieve with Postscript and successfully winning those customers
• Leading technical discovery calls with prospects, offering creative solutions, discussing competitive landscape, and documenting new requests for Postscript's Product team
• Work with account executives to prepare demos to showcase advanced capabilities of the Postscript platform and integrations
• Execute the delivery of POCs for customers and prospects that have more complex use cases, collaborating with Postscript's onboarding and engineering teams as needed
• Offer support and guidance to customers and partners looking to use our APIs for both standardized and custom product integrations
• Creating technical content to show customers how to implement specific use cases or standard methodologies for new features, integrations, etc.
• Provide technical support and troubleshooting assistance to our onboarding and customer support teams
• Act as a creative problem solver, developing innovative solutions for unique customer needs
• Collaborate with partners building technical integrations with Postscript, serving as a point of contact to answer questions, provide guidance, and ensure a seamless integration that enhances the customer experience
• Collaborate with partners building technical integrations with Postscript, serving as a point of contact to answer questions, provide guidance, and ensure a seamless integration that enhances the customer experience

What We'll Love About You

• You have at least 3 years in a revenue-driving, customer-facing technical role — solutions engineer, sales engineer, support engineer, or related
• Ecommerce knowledge & past experience required, Shopify ecosystem highly preferred
• Experience working with top-tier Shopify/ecommerce brands (enterprise in this space typically means high-GMV DTC or omnichannel retailers — not Fortune 500 scale)
• You exemplify a "customer first" attitude
• You are technical, comfortable with front end web technologies (JavaScript, CSS, etc.) and can create proof of concept product integrations using well-documented APIs
• You're genuinely energized by AI — not just open to it, but excited by where it's headed. At Postscript, this isn't optional: we build our product with AI, sell AI-powered features, and use AI daily in how we work. You already use AI tools in your own workflow, you can speak to AI capabilities with real credibility in front of a prospect, and you'd rather be experimenting with what's possible than waiting to be told it's safe to try
• Email marketing platform experience is a plus, especially if you've navigated deliverability, segmentation, or cross-channel orchestration
• You are detail-oriented, naturally curious, and strive to be an expert in anything you spend time on
• You're a strong cross-functional collaborator who can navigate relationships with Product and Engineering independently, not just alongside a manager
• You're an excellent communicator, able to quickly translate complex technical ideas for both technical and non-technical audiences, on the fly, in remote and in-person settings
• You work well under pressure and can confidently present to both executive and day-to-day stakeholders at our customers
• Comfortable wading through the unknown — investigating and verifying answers to complex, undocumented questions is energizing to you, not draining

What You’ll Love About Us

• Salary range of USD $120,000-$140,000 base plus variable compensation & significant equity (we do not do geo based salaries)
• High growth startup - plenty of room for you to directly impact the company and grow your career!
• Work from home (or wherever)
• Fun - We’re passionate and enjoy what we do
• Competitive compensation and opportunity for equity
• Flexible paid time off
• Paid parental leave
• Health, dental, vision insurance

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You are welcome here. Postscript is an ever-evolving place of equal employment for talented individuals.

About Postscript

Be a part of the #1 Team in Ecommerce.

We are building the best team focused on making SMS the #1 revenue channel for merchants. That means, we are passionate about our customers, our brands and working to bring our best selves to Postscript. We are passionate about our FEACH values (Fearlessness, Excellence, Animal, Customer First and Humility) and we strive to live those values daily.

Read on to learn more about our team and checkout our open roles

Postscript is building a text message marketing automation platform specifically for ecommerce. Backed by Y Combinator (YC W19) and other top VCs.