Sales Engineer

HiveWatch; El Segundo (CA); On-site; USD 140,000 - 160,000; Full time

Benefits offered by this job

Comprehensive health coverage

401(k) with company match

Flexible paid time off

ClassPass credits

Pet insurance discount

Job summary

HiveWatch is seeking a Sales Engineer based in El Segundo, California. In this role, you'll be the technical backbone of our sales process, driving complex deals and ensuring technical implementations are successful. We're looking for someone with over 4 years of experience in a customer-facing role in B2B SaaS, strong consultative skills, and the ability to adapt technical discussions to diverse audiences. The position offers a competitive salary between $140K and $160K and includes benefits like comprehensive health coverage and a flexible PTO policy.

Qualifications

• 4+ years in a Sales Engineer or related customer-facing role.
• Experience supporting enterprise sales motions.
• Strong consultative discovery skills and adaptability.

Responsibilities

• Lead technical discovery calls to map prospect environments.
• Translate customer requirements into solution architectures.
• Partner with AEs to advance opportunities through technical milestones.

Skills

Sales Engineer expertise

Consultative discovery skills

Technical communication

Knowledge of SaaS architectures

Demo skills

Education

Bachelor's degree in Computer Science or related field

Tools

API integrations

VMware vSphere

Job description

HiveWatch is a tech-forward, inclusive organization fostering the evolution of the physical security industry. We are a diverse team of forward thinkers who empower each other to find creative and collaborative solutions in an industry ripe for modernization. We are passionate about the problems we’re solving for our customers and equally passionate about the company we’re building.

HiveWatch is here to help security teams pivot from chasing threats to preventing them. We protect organizations, people, and property through the intelligent orchestration of physical security programs. With better communication, more insights, and less “noise,” we are modernizing what it means for businesses and their employees to truly feel safe.

Sales Engineer

ABOUT US

Funding & Growth Momentum — HiveWatch recently closed a $33M Series B, bringing total funding to over $65 million. The company is entering “Phase 2: Scale” with multiple Fortune 500 customers secured. 95% of Americans have interacted with a product, service, or brand protected by HiveWatch.

Founder with Deep Industry Expertise — Ryan Schonfeld, Founder & CEO, began his career as a police officer and investigator before leading Global Security and Safety Technology at Fox Group. He founded HiveWatch to disrupt an antiquated physical security industry with AI-powered tools that free security operators from false alarms to focus on real threats.

Cutting-Edge AI Technology — Security leaders are under tremendous pressure to modernize their function using AI, and HiveWatch is uniquely positioned to automate 90% of alarm responses for organizations, transforming how enterprise security teams work.

Culture of Ownership & Impact — This is an environment where you can take genuine ownership, build meaningful relationships, and deliver results quickly. If you want to help build and scale a rapidly expanding organization with a real path to advance your career, this is the place.

ABOUT THE ROLE

HiveWatch is hiring a Sales Engineer to serve as the technical backbone of our enterprise sales process. This is not an order-taker role — it’s a strategic, high-ownership position for someone who can operate as a trusted thought partner to the Head of Sales, drive complex deals forward through technical credibility, and build the repeatable processes that make our sales motion scalable.

You’ll partner closely with Account Executives to lead technical discovery, deliver tailored demonstrations, and ensure every enterprise deal is built on an accurate, well-documented technical foundation. You’ll also play a critical role in bridging pre‑sale and post‑sale: setting implementation up for success by managing customer expectations, aligning internal stakeholders, and ensuring clean, thorough technical handoffs.

As HiveWatch scales, this role scales with it. We’re looking for someone with the potential to grow into a broader leadership function as the SE team expands.

KEY RESPONSIBILITIES

Technical Discovery & Solution Design

• Lead structured discovery calls to map prospect environments, integration needs, and technical requirements
• Translate customer requirements into clear solution architectures and deployment plans
• Engage IT, InfoSec, and network stakeholders on topics including SaaS architecture, API integrations, SSO, and firewall/allowlisting requirements
• Author tailored solution proposals, network diagrams, and technical leave‑beheinds
• Deliver compelling, audience‑specific platform demonstrations that advance deals
• Adapt in real time to the room — from CSO to network engineer — with confidence and technical depth
• Configure custom demo scenarios that mirror prospect use cases and operational environments

Deal Partnership & Qualification

• Partner with AEs throughout the sales cycle to advance opportunities through technical milestones
• Apply MEDDPICC to assess deal health, surface risks early, and give AEs honest, data‑backed input on opportunity strength
• Act as a thought partner to the Head of Sales on strategic and technically complex deals
• Support RFP/RFI responses, InfoSec reviews, and TPRM questionnaires — and build repeatable processes so these don’t become bottlenecks
• When pilots are in scope, ensure success criteria are clearly defined, documented, and agreed upon before kickoff
• Help AEs and customers navigate technical configuration and blockers throughout pilots and early implementation
• Own the technical handoff to Implementation: document the technical landscape, stakeholder map, deployment plan, and any open risks
• Ensure customers have engaged their internal IT stakeholders and have a clear picture of what comes next before the deal closes

Process Building & Cross‑Functional Collaboration

• Build and maintain a reusable library of customer‑facing technical assets: diagrams, one‑pagers, RFP responses, and discovery frameworks
• Identify gaps in the SE engagement process and drive improvements — own the outcome, not just the task
• Collaborate cross‑functionally with Implementation, Product, and Engineering to surface field feedback and remove blockers
• Develop deep product knowledge across every layer of the HiveWatch platform and use it to help inform what sales needs from product

REQUIRED QUALIFICATIONS

• 4+ years in a Sales Engineer, Solutions Engineer, Pre‑Sales Consultant, or comparable customer‑facing technical role at a B2B SaaS company
• Has supported an enterprise sales motion multiple times — understands the full cycle from discovery through close and technical handoff
• Strong consultative discovery skills: asks sharp questions, maps product value to specific pain points, and doesn’t default to generic pitches
• Excellent demo skills with the ability to adapt depth and narrative to a mixed technical and business audience
• Comfortable engaging IT and infrastructure stakeholders on topics including virtualization, networking, APIs, and SaaS architecture (experience standing up VMs on customer networks a plus)
• Demonstrated ability to build process, not just execute tasks — creates systems that make the team more effective
• Clear, precise written communication for proposals, RFP responses, and technical documentation
• Thrives in a fast‑moving startup environment where priorities shift and ownership is broad
• Willingness to travel up to 25% for on‑site discovery, demos, and customer meetings
• Based in or willing to work from our El Segundo, CA office

PREFERRED QUALIFICATIONS

• Prior experience in physical security, PSIM, GSOC operations, or with platforms like Genetec, Lenel OnGuard, CCure, or similar
• Familiarity with VMS platforms and enterprise camera ecosystems
• Hands‑on experience with enterprise networking: subnets, firewalls, NAT, DNS, allowlisting, RTSP/RTP
• Experience with virtualization platforms (VMware vSphere, Hyper‑V) or major cloud providers (AWS, GCP, Azure)
• Background selling alongside AI/ML‑powered products and articulating model behavior to security‑minded buyers
• Bachelor’s degree in Computer Science, Information Systems, or related field — or equivalent practical experience

ADDITIONAL INFO

• Base salary range: $140,000 - 160,000K USD per year depending on experience
• Eligible for Sales Engineer bonus plan
• Eligible to participate in HiveWatch Equity Incentive Plan

BENEFITS & CULTURE

• Comprehensive health coverage: medical, dental, vision, and life insurance
• Cutting‑edge work in an emerging field with huge growth potential
• Competitive compensation packages designed to reward top talent
• 401(k) with a 4% company match to help you invest in your future (match launches in 2026)
• Flexible paid time off so you can recharge when you need it
• Additional benefits include ClassPass credits and a discount on pet insurance
• A family‑friendly, compassionate culture that values balance and belonging

We encourage you to challenge the status quo, share your perspective, and leave fear at the (access‑controlled) door.

OUR EEO STATEMENT

HiveWatch is an equal opportunity employer and we are committed to cultivating a work environment that supports, inspires, and respects all individuals. We execute our hiring practices so that they are merit‑based and we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity/expression, marital status, age, disability, medical condition, genetic information, national origin, ancestry, military or veteran status, or other protected characteristic.