Sales Engagement Program Manager

U.S. Bank; Chicago (IL); Hybrid; USD 93.000 - 109.000; Vollzeit

Benefits dieser Stelle

Healthcare (medical, dental, vision)

401(k) and employer-funded retirement

Paid vacation

Paid holidays

Adoption assistance

Sick and Safe Leave

Disability insurance

Parental leave

Life insurance

Zusammenfassung

U.S. Bank is seeking a Sales Engagement Program Manager to enable sales teams serving small business clients through Salesforce-based cadences, templates, and scripts. The role partners across enablement, risk, and technology to improve adoption and program impact.

The position features a hybrid/flexible schedule with in-office presence of 3+ days weekly, and opportunities to support training, change management, and governance across the sales organization.

Qualifikationen

• Bachelor’s degree, or equivalent work experience.
• Typically eight to ten years of related experience.
• Strong written and verbal communication with ability to develop clear program updates.
• Experience with Salesforce, CRM tools, and sales enablement platforms.
• Ability to translate feedback into actionable enhancements.

Aufgaben

• Support Salesforce Sales Engagement program administration to improve banker productivity and drive revenue with small business clients.
• Assist with building, testing, and maintaining sales cadences including emails, calls, and meetings.
• Help design and analyze performance reporting to measure program impact and surface opportunities.
• Gather user feedback, research best practices, and recommend enhancements to cadences, templates, and enablement materials.
• Coordinate with business, marketing, risk, and tech partners to support reviews, approval workflows, and governance.
• Assist with onboarding, refresher training, office hours, communications and change management.
• Maintain program documentation, action item trackers, and enhancement backlogs.

Kenntnisse

Communication

Organizational skills

Attention to detail

Data analysis

Sales enablement

Change management

Ausbildung

Bachelor's degree or equivalent

Tools

Salesforce

Sales Engagement

Sales Cloud

CRM tools

Marketing/email outreach platforms

Jobbeschreibung

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The Sales Engagement Program Manager provides analytical, operational, and enablement support for the Salesforce Sales Engagement program, with a focus on equipping sales teams to deepen relationships with small-to-midsized business clients and prospects. This role helps design and maintain sales cadences, email templates, call scripts, performance reporting, and educational resources that support effective client and prospect engagement. The role partners with business and sales leaders, Salesforce administrators, risk partners, and enablement teams to support execution, improve adoption, and strengthen the effectiveness of Sales Engagement capabilities.

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Key Responsibilities

• Support Salesforce Sales Engagement program administration to improve banker productivity, strengthen client outreach, and drive revenue growth with small business clients and prospects.
• Assist with building, testing, and maintaining sales cadences that guide business bankers through timely client outreach activities, including emails, calls, meetings, and follow-up activities.
• Help design and analyze performance reporting to measure program impact, identify trends, and surface opportunities to improve program effectiveness.
• Support continuous improvement by gathering user feedback, documenting pain points, researching best practices, and recommending practical enhancements to cadences, templates, reporting, and enablement materials.
• Coordinate with business, sales enablement, marketing, risk, and technology partners to support content reviews, approval workflows, launch readiness, and program governance.
• Assist with onboarding, refresher training, office hours, communications, and change management activities that help users understand when and how to use Sales Engagement effectively.
• Maintain program documentation, action item trackers, and enhancement backlogs to ensure the program remains organized and transparent.

Basic Qualifications

• Bachelor’s degree, or equivalent work experience
• Typically eight to 10 years of related experience

Preferred Skills/Experience

• Five or more years of experience in financial sales, sales enablement, program coordination, sales operations, marketing operations, or a related role.
• Comfort working with data, reports, dashboards, spreadsheets, and basic performance metrics to identify trends and support decision-making.
• Strong written and verbal communication skills, with the ability to develop clear program updates and enablement materials that support effective user adoption.
• Strong organizational skills with the ability to manage details, track follow-ups, and support multiple priorities at the same time.
• Experience using or supporting Salesforce, Salesforce Sales Engagement, Sales Cloud, CRM tools, sales automation tools, or marketing/email outreach platforms.
• Knowledge of business banking products, sales processes, sales routines, or client engagement strategies.
• Experience supporting training, office hours, user adoption, change management, communications, or enablement efforts for sales or client‑facing teams.
• Ability to translate user feedback into clear themes, practical recommendations, and well‑documented enhancement requests.
• Strong attention to detail and commitment to quality, accuracy, compliance, and consistent execution.
• Passion for sales technology, banker enablement, client engagement, process improvement, and helping business banking sales teams work more efficiently.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer‑funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
• Review our full benefits available by employment status here.

Background & Eligibility

E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role.

In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements).

U.S. Bank will consider qualified applicants with arrest or conviction records for employment.

U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance.

U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA).

In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Pay Range: $92,820.00 - $109,200.00

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.