Sales Enablement & Operations Specialist

Darwin AI; United States; Hybrid; MXN 400,000 - 700,000; Full time

Benefits offered by this job

Language classes

OpenAI Premium License

Paid time off (25 days)

Job summary

Darwin AI in Mexico City is seeking a Sales & Operations Specialist to drive efficiency of our go-to-market engine by managing the sales tech stack, building dashboards, and aligning with Revenue, Marketing and Customer Success.

You will own CRM hygiene, analyze performance metrics, support onboarding with playbooks, and assist in quota setting and territory design in a fast-paced startup.

Qualifications

• 2+ years in Sales Operations, Revenue Operations, BI or similar role in B2B SaaS.
• Proficiency with CRM systems (HubSpot, Salesforce) and data visualization tools.
• Strong analytical skills and ability to translate data into insights.
• Attention to detail and ability to build scalable processes.
• Project management and ability to juggle multiple priorities.
• Familiarity with sales methodologies, funnels, and go-to-market motions.

Responsibilities

• Own day-to-day operations of the sales tech stack (CRM, automation tools, dashboards).
• Create and maintain reports and dashboards to monitor performance, KPIs, pipeline health, and forecasting.
• Analyze sales data to identify trends, gaps, and opportunities to improve team effectiveness.
• Support onboarding and continuous training of new sales team members with playbooks, documentation, and enablement materials.
• Collaborate with Marketing and CS to ensure smooth lead handoff and customer journey alignment.
• Monitor CRM hygiene and data integrity across the team.
• Assist in sales planning, quota setting, territory design, and performance reviews.
• Drive process improvements and recommend tools or automation to increase efficiency.
• Act as a strategic partner to Head of Sales and support initiatives.

Skills

Sales Operations

CRM proficiency

Data analysis

Process design

Project management

Cross-functional collaboration

Automation tools

Tools

HubSpot

Salesforce

Looker

Tableau

Excel/Google Sheets

Job description

We are looking for a highly analytical and process-driven individual to join our fast-growing Sales team. A person who is passionate about driving performance through data, building efficient systems, and empowering others to succeed. This role is perfect for someone who thrives on bringing structure to chaos, loves diving into numbers, and is excited by the challenge of optimizing sales processes in a high-velocity startup environment.

As a Sales & Operations Specialist, you will play a vital behind-the-scenes role, enabling our sales team to do their best work. You’ll be responsible for managing CRM systems, generating dashboards and reports, analyzing performance metrics, and ensuring our sales workflows are as streamlined and effective as possible. You’ll work closely with the Head of Sales and collaborate with Revenue, Marketing, and Customer Success to ensure alignment and operational excellence across the entire go-to-market engine.

In This Role, You Will

• Own the day-to-day operations of the sales tech stack (e.g., CRM, sales automation tools, dashboards).
• Create and maintain accurate reports and dashboards to monitor sales performance, KPIs, pipeline health, and forecasting.
• Analyze sales data to identify trends, gaps, and opportunities to improve team effectiveness.
• Support the onboarding and continuous training of new sales team members by developing playbooks, documentation, and enablement materials.
• Collaborate with Marketing and CS to ensure smooth lead handoff and customer journey alignment.
• Monitor and enforce CRM hygiene and data integrity across the team.
• Assist in sales planning, quota setting, territory design, and performance reviews.
• Drive process improvements and recommend tools or automation that can increase efficiency.
• Act as a strategic partner to the Head of Sales, providing insights and supporting strategic initiatives.

Requirements

• 2+ years of experience in Sales Operations, Revenue Operations, Business Intelligence, or a similar role — preferably in a B2B SaaS environment.
• Proficiency in CRM systems (HubSpot, Salesforce, or similar), Excel/Google Sheets, and data visualization tools (e.g., Looker, Tableau, or similar).
• Strong analytical skills and the ability to translate complex data into actionable insights.
• High attention to detail and a love for building scalable processes.
• Strong project management skills and the ability to juggle multiple priorities.
• Familiarity with sales methodologies, funnels, and go-to-market motions.
• Ability to work cross-functionally and communicate effectively with both technical and non-technical stakeholders.
• Curious mindset and eagerness to continuously learn, iterate, and improve.
• Experience with automation tools (e.g., Zapier) and SaaS business metrics is a plus.
• Passion for technology, AI, and supporting teams in a fast-paced startup environment.

Benefits

Language Classes:

Access to language classes (English, Portuguese, Spanish) to enhance communication skills.

OpenAI Premium License

Complimentary access to an OpenAI premium license for personal or professional use.

Paid Time Off

Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance.

Soft Hybrid Work

We meet 3 days/month in our Co Work offices, the rest of the time you can work remotely from wherever you like!