Sales Enablement Manager, ES - BusDev

Amazon; Bellevue (WA); On-site; USD 133,200 - 220,200; Full time

Job summary

An established industry player is seeking a Sales Enablement Manager to enhance the AWS field's experience with support services. This dynamic role focuses on creating impactful content strategies and engaging resources that empower sellers to better serve their customers. You will collaborate with global teams, utilizing data-driven insights to simplify processes and improve seller productivity. Join a diverse and inclusive environment where your contributions will directly influence the success of the sales team. If you thrive in fast-paced settings and are passionate about driving results, this opportunity is perfect for you.

Qualifications

• 5+ years in sales, operations, or program management with increasing responsibility.
• 4+ years leading complex projects with multiple stakeholders.

Responsibilities

• Capture sales motions to scale support through content and guidance.
• Create internal communication strategies and drive seller engagement.
• Use data to enhance content strategy and measure effectiveness.

Skills

Sales Operations

Program Management

Consulting

Project Management

Strategic Thinking

Cross-Functional Collaboration

Data Analysis

Communication Skills

Tools

Salesforce.com

Highspot

Content Management Systems

Job description

Job ID: 2903121 | Amazon Web Services, Inc.

Sales, Marketing and Global Services (SMGS)

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

As a Sales Enablement Manager, your focus will be on improving the global AWS field's experience with AWS Support, and the Enterprise Support portfolio specifically. Content and engagement resources help sellers work backwards from the customer, identify use-case based opportunities, and realize greater share of spend by understanding our customers’ businesses and objectives. This role will use data-driven insights to build and continuously simplify the seller experience, connecting sellers with resources they need to close AWS Support deals.

The ideal candidate will be able work cross-collaboratively with upstream and downstream stakeholder teams, manage multiple program and initiatives at one time, and have a proven track record creating and executing on a content strategy that drives awareness, increases adoption, and enables sellers throughout their journey with customers.

This is a global role that will include interaction with teams in countries outside of the United States, requiring a strong ability to communicate effectively.

Key job responsibilities

1. Capture repeatable sales motions from support experts as a mechanism to scale through packaged content, prescriptive guidance, and tailored delivery/communications to field teams
2. Create content and Bill of Material standards to drive consistency for seller productivity
3. Enable seller self-service in preparation for customer discussions across the sales lifecycle
4. Create a consistent internal communications strategy across channels and foster field global community engagement
5. Use data, including regular seller feedback, to drive content strategy and to measure effectiveness of content initiatives
6. Evaluate where improvements can be made in content strategy and develop innovative and creative content solutions to drive seller success
7. Support the launch of support solutions through the creation of content, prescriptive guidance, and enablement resources

About the team

The Premium Support Business Innovation team are made up of talented and friendly people from a broad mix of professional backgrounds, and we’re building an environment that celebrates knowledge sharing. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

BASIC QUALIFICATIONS

• 5+ years combination of direct sales, sales operations, enablement, program management, or consulting experience with increasing influence and responsibility.
• 4+ years of program/project management experience, including leading complex initiatives with multiple inputs and multiple stakeholders in matrixed operational environments.
• Prior experience managing multiple projects with tight deadlines.

PREFERRED QUALIFICATIONS

• Strategic thinker able to distill broad visions and concepts into actionable structured plans, execute and deliver benefits, and institute metrics to evaluate impact.
• Must be comfortable understanding global business needs and positioning solutions with sales and business stakeholders across multiple functional domains (e.g., sales, technical, operations, marketing, etc).
• Ability to assimilate to the team culture, and self-manage in a fast paced and dynamic environment.
• Entrepreneurial skills with experience implementing new projects and concepts within organizations, working closely with senior level cross-functional stakeholders.
• Demonstrated project ownership and consistent delivery on commitments.
• Experience using sales or customer relationship management (CRM) tools such as Salesforce.com and various content/knowledge management systems.
• Knowledge of Highspot and other sales enablement technology tools ideal.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here for more information.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,200/year in our lowest geographic market up to $220,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit here.

This position will remain posted until filled. Applicants should apply via our internal or external career site.