Sales Enablement Manager

ServiceTitan, Inc.; Glendale (CA); On-site; USD 93,000 - 139,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401k match

Parental leave and fertility support

On‑demand maternity support

Job summary

ServiceTitan, Inc. is seeking a Sales Enablement Manager to orchestrate enablement strategy for Upsell and Fintech initiatives.

You will own onboarding content, training sessions, and stakeholder communications while driving adoption, readiness, and impact across sales, product marketing, RevOps, and post‑sales functions. You will partner with Product and Product Marketing to shape GTM requirements, build training and communications, and measure effectiveness of major initiatives against the

Qualifications

• Proven enablement experience with impact on business outcomes in a high-growth org.
• Experience in B2B SaaS or post‑sales motions is preferred.
• 4–6+ years in enablement, training, or GTM program management.

Responsibilities

• Own enablement strategy and rollout for high-priority Upsell initiatives.
• Lead intake, prioritization, and sequencing for initiatives with stakeholders.
• Create training materials, documentation, and communications for frontline teams.
• Partner with Product and Product Marketing on go‑to‑market enablement.

Skills

Enablement strategy

Cross-functional leadership

B2B SaaS

Stakeholder management

CRM tooling

Education

BA/BS degree

Tools

Jira

Confluence

LMS/eLearning

Salesforce

Job description

Ready to be a Titan? This Sales Enablement Manager is a strategic orchestration role serving major GTM initiatives across our Upsell and Fintech organization This role will own enablement strategy across high-priority, cross-functional initiatives in addition to day‑to‑day enablement deliverables, including onboarding content, training sessions, and stakeholder communications. This role is measured on the standard enablement fundamentals — scorecard-driven coaching and performance improvement for the team it supports — and, just as heavily, on how well it orchestrates change across the Upsell functions: product releases, pricing and process changes, and system changes that ripple across Sales Enablement, Product Marketing, RevOps, Post‑Sales, Demand Gen, and Upsell leadership. Rollout success itself counts as performance here — the effectiveness and impact of a change to the function, not just that it shipped. The person in this seat runs the intake, prioritization, and enablement planning process for these initiatives (including the weekly Enablement Planning forum with business partners), decides what level of enablement effort a given change warrants, and makes sure the right stakeholders are aligned before, during, and after rollout.

What you’ll do

• Initiative orchestration & strategy
• Own intake, prioritization, and sequencing for high-priority Upsell initiatives — product releases, pricing/process changes, and system changes — using an impact-tiering framework (major/minor/minimal) to determine the right level of enablement effort for each.
• Facilitate the recurring enablement planning forum with Upsell business partners (Sales Enablement, Product Marketing, RevOps, Post‑Sales, Demand Gen, Sales/Engineering) to align on upcoming changes, timelines, and success criteria before rollout.
• Build and maintain enablement plans for Tier 1 initiatives: problem, solution, success criteria, timeline, and stakeholder alignment, documented for reference.
• Process & product change management: Translate product releases and process changes into what IC’s and managers need to know, do differently, and be measured on — then build the training, documentation, and communications to get them there.
• Own change management and internal communications strategy for the function, based on the actual level of change management impact.
• Partner with Product and Product Marketing to shape go‑to‑market requirements and adoption programs from an enablement lens, not just react to them after launch.
• Training delivery & content creation: Build thoughtful, effective enablement content — training materials, playbooks, aids — not just orchestrate who else builds it, partnering with functional SMEs and stakeholders on subject‑matter accuracy.
• Deliver training directly for high-priority initiatives when it's the right vehicle (instructor‑led sessions, working sessions with subject matter experts & managers), rather than handing delivery off entirely to stakeholders.
• Cross‑functional partnership: Serve as the enablement point of contact for Upsell leadership, GTM, Post Sales Functions, Fintech sellers, and product/revenue leaders on anything that touches how Upsell teams sell or operate.
• Represent enablement's perspective in cross‑functional planning so initiatives land with the right sequencing, training, and change management — not enablement as an afterthought.
• Performance & measurement: Track adoption and effectiveness of major initiatives against the Upsell scorecard (readiness, adoption, effectiveness) and flag gaps or risks honestly rather than after the fact.
• Continuously refine the intake and tiering process itself based on what did and didn’t work on past rollouts.

What you’ll bring

• Proven enablement experience, with demonstrated impact on business outcomes in a high‑growth, fast‑changing organization.
• Deep knowledge of the home services industry and ServiceTitan's product, platform, and customer base — able to speak credibly to what ServiceTitan sell and who they sell to.
• Sales or account management experience, ideally in a B2B SaaS or post‑sales motion, in addition to enablement experience.
• BA/BS degree and 4-6+ years of related experience in enablement, training, or GTM program management.
• Demonstrated experience managing multiple concurrent, cross‑functional initiatives — running intake, prioritization, and stakeholder alignment without a lot of oversight.
• Strong track record building and maintaining relationships with senior stakeholders across Product, Product Marketing, RevOps, and Sales/Account Management leadership.
• Exceptional written and verbal communication skills, including the ability to translate product and process change into clear, action‑oriented enablement for frontline teams and managers.
• Ability to prioritize and sequence competing high‑priority initiatives in a fast‑paced, sometimes ambiguous environment.
• Proficiency with CRMs, LMS platforms, eLearning software, and project tracking tools (e.g., Jira, Confluence).
• Experience in people management or a demonstrated ability to motivate and lead others without direct authority.

Be Human With Us

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

Use of AI Technology

We use technology, including automated and AI‑assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

What We Offer

• Flexible time off with ample learning and development opportunities to continue growing your career.
• A comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
• Great work is rewarded through Bonusly, peer‑nominated awards, and more.
• Company‑paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
• Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws.

For candidates in the United States, the good faith salary ranges estimate for this role is Zone 1: $92,600 USD - $139,000 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WA Zone 2: $86,600 USD - $129,800 USD Applicable for: All other US locations. International Compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process. Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance. In addition to base salary, our total compensation package includes an annual bonus, equity, and a holistic suite of benefits.

We’re building the first end-to-end solution to transform the trades, a trillion-dollar global industry that’s been underserved by technology for far too long. Recognized by Forbes as one of the top cloud companies, we use our deep industry knowledge and technical expertise to develop solutions that empower everyday entrepreneurs to grow and scale their businesses. While our vision is bold, we always stay humble. We’re just getting started.