Sales Enablement Control Manager - Vice President

JPMorganChase; Palo Alto (CA); On-site; USD 190,000 - 220,000; Full time

Job summary

An established industry player is seeking a Sales Enablement Control Manager to oversee risk and control management within their Global Banking division. This pivotal role involves collaborating with product teams to enhance customer outcomes while ensuring a robust controls environment. You will guide teams in identifying risks, implementing effective solutions, and navigating change to foster a culture of partnership and transparency. If you're passionate about driving responsible growth and creating innovative digital experiences, this opportunity is perfect for you.

Benefits

Comprehensive Health Care Coverage

Retirement Savings Plan

Tuition Reimbursement

Mental Health Support

Financial Coaching

Qualifications

• 5+ years of experience in digital product development and risk management.
• Ability to synthesize large data sets and propose innovative solutions.

Responsibilities

• Manage risk and controls for CRM and deal management products.
• Partner with teams to identify and resolve operational risks.

Skills

Problem Solving

Analytical Skills

Risk Management

Control Management

Collaboration

Education

Bachelor's Degree

Master's Degree

Tools

Jira

Confluence

Microsoft Teams

Job description

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Job Description

As a Sales Enablement Risk and Control Manager you will be responsible for risk and control management for products supporting the Global Bank in Client Relationship Management (CRM), deal management, and other processes supporting enablement within the sales space. You will guide and support Product Managers, Designers and Technologies with their decision-making on any operational risks associated with our programs of work, and have a passion for enabling teams to deliver better customer outcomes by maintaining a strong and consistent controls environment. You will be responsible for effective risk & controls management; supporting the business through identification of control weaknesses and recommendations for improved effectiveness; articulating business impact and associated risk; educating the business on proactive measures to remediate and improve their risk posture. You will be navigating change and contribute to delivering responsible growth and a truly customer centric experience.

Job Description

As a Sales Enablement Risk and Control Manager you will be responsible for risk and control management for products supporting the Global Bank in Client Relationship Management (CRM), deal management, and other processes supporting enablement within the sales space. You will guide and support Product Managers, Designers and Technologies with their decision-making on any operational risks associated with our programs of work, and have a passion for enabling teams to deliver better customer outcomes by maintaining a strong and consistent controls environment. You will be responsible for effective risk & controls management; supporting the business through identification of control weaknesses and recommendations for improved effectiveness; articulating business impact and associated risk; educating the business on proactive measures to remediate and improve their risk posture. You will be navigating change and contribute to delivering responsible growth and a truly customer centric experience.

Job Responsibilities

• Build and cultivate a culture focused on partnership, collaboration and transparency with the product teams, and other functions while serving as a subject matter expert and point of escalation for meeting control obligations
• Ensure risk impacting the business is identified, quantified, communicated and managed, including recommendations for resolution and identifying the root cause and key themes
• Partner to identify optimal outcomes, developing creative solutions to manage risk and improve the customer experience while ensuring that controls are properly designed, sustainable and operating effectively
• Partner with Third Party Oversight teams to ensure effective risk management of vendors engaged by business teams
• Implement the control framework for data risk management and ensure that data controls become a natural part of the product development lifecycle
• Help to advise and educate partners on identifying risks and designing effective controls, to deliver innovative digital experiences within risk appetite
• You will be part of the Control Management function, which includes responsibility for risk and control management in the 1st line of defense
  
  

Required Qualifications, Capabilities And Skills

• Exceptional problem solving and analytical skills, solid critical thinking and analysis in technical scenarios, attention to detail and able to synthesize large amounts of data and formulate creative and innovative solutions to complex problems
• Able to think about a problem from first principles, taking innovative approaches to address user needs and to work effectively in highly agile environments, delivering value whilst dealing with high degrees of uncertainty and continuous change
• 5+ years of demonstrable experience supporting the development of digital products and giving consideration to any risk and control requirements
• Experience working in financial services or a highly regulated industry
• Understanding of control and risk management concepts with the ability to evaluate adequacy of the business control environment
• Comfortable working with modern collaboration tools like Jira, Confluence, Teams etc.
• Able to work autonomously to affect change - flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result and able to work in a fast-paced, results driven environment
  
  

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About The Team

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients—including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

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