Sales Director - CX Solutions

CSG; Philadelphia (Philadelphia County); Remote; USD 139,000 - 222,000; Full time

Benefits offered by this job

Flexible work options

Unlimited vacation

Volunteer time off

Holiday time off

Job summary

CSG is seeking a Sales Director to drive growth of our CX portfolio across strategic accounts. You will shape account strategies, engage senior stakeholders, and position our AI-enabled CX capabilities to deliver measurable value.

The role requires 5+ years field sales in target markets and experience leading end-to-end sales cycles, with the option to work remotely in the United States. Experience with partner-led sales and cross-vertical engagement is highly valued.

Qualifications

• 5+ years of formal field sales experience in CX-focused markets.
• Proven ability to develop and execute account plans.
• Experience selling AI-enabled CX solutions preferred.
• Ability to engage senior CX, Digital, IT and Operations leaders.

Responsibilities

• Own and grow a portfolio of strategic CX accounts.
• Develop and execute territory and prospecting strategies.
• Lead end-to-end CX sales process including proposals and negotiations.
• Drive new logo acquisition and partner-led revenue.

Skills

Sales experience

CX relationship management

Strategic account management

Executive stakeholder engagement

Channel/partner sales

Job description

The Role

CSG is looking for a dynamic Sales Director to drive growth of our Customer Experience (CX) portfolio across a set of high-value Strategic Accounts. Reporting to the Vice President, Strategic Accounts, you will shape and execute account strategies that help our customers modernize how they engage, support, and retain their end customers across every channel. You will be a trusted advisor to senior stakeholders, positioning CSG's AI-enabled CX capabilities - including journey management, intelligent messaging, conversational AI and AI Routing, plus digital customer engagement solutions - to solve complex business problems and deliver measurable value.

What You'll Do

• Own and grow a portfolio of strategic CX accounts
• Build and execute account plans focused on expanding adoption of CSG's AI-enabled CX solutions (contact center, messaging, digital engagement, customer journeys, analytics).
• Deeply understand each customer's CX strategy, pain points, and roadmap to position CSG as a long-term partner.
• Drive new CX revenue within existing accounts
• Prospect and create new CX opportunities within your module of existing strategic accounts, plus named new logo prospects. Qualify opportunities, shape solution direction with internal teams, and drive deals to closure.
• Drive new logo acquisition across key verticals. Develop and execute territory and prospecting strategies to land new customers through a direct sales motion, with a primary focus on healthcare, retail, and financial services, while operating across all three verticals.
• Identify, engage, and build relationships with executive stakeholders (CX, Digital, Operations) to position CSG's AI-enabled CX solutions.
• Accelerate growth through partner-led sales motions. In addition to the direct sales motion, drive new revenue through partner-sourced opportunities, including referrals and co-sell engagements with strategic partners.
• Lead and close partner-referred and co-sell deals by aligning on sales strategy, roles, and customer engagement across internal and partner teams.
• Lead the end-to-end CX sales process. Lead discovery, run CX value conversations, and deliver compelling presentations and demos. Develop, write, and deliver high-quality proposals and RFX responses that clearly articulate business outcomes and ROI. Negotiate pricing, commercial terms, and contractual agreements through to signature.
• Orchestrate a cross-functional pursuit team. Lead and coordinate internal SMEs, solution consultants, and partners to design winning CX solutions. Capture and share CX insights, competitive intelligence, and best practices with internal stakeholders.
• Champion CX transformation for your customers. Build senior-level relationships (Business, CX, Digital, IT, and Operations). Help customers define and deliver CX transformation by defining business challenges, determining value derived in solving the issue and then visualizing the improved customer experience.

What You'll Bring

• Sales experience: 5+ years of formal field sales experience within CSG's target markets of Financial Services, Healthcare, Retail and Cable/Telecommunications. 8+ years of sales experience identifying, qualifying, and prioritizing prospects, with a proven track record of achieving or exceeding sales quotas. Demonstrated success driving the full sales cycle from prospecting through negotiation and close.
• CX & relationship expertise: Strong Client Relationship Management skills, with a history of building long‑term, senior‑level partnerships. Experience driving transformational change within target accounts, ideally focused on customer experience, digital engagement, or customer service operations. Ability to communicate clear value propositions through presentations, proposals, and business cases.

Preferred CX background: Preference for candidates with experience selling contact center, messaging, or broader CX solutions (e.g., cloud contact center platforms, omnichannel messaging, customer engagement or journey orchestration and journey analytic tools).

Require familiarity with market trends in leveraging AI (Conversational AI, Generative AI, AI Agents Automation and Routing).

Why CSG

• Flexible work options - Work from home, in‑office, or hybrid.
• Unlimited Paid Vacation, plus 2 days of Volunteer Time Off per year and generous holiday time off.
• The opportunity to sell impactful CX solutions with a global, trusted provider.
• A collaborative culture where your ideas to grow our CX business are heard and acted on.

If you're a strategic, consultative Sales Director who thrives on shaping CX transformation for major customers, we'd love to meet you.

Applications will be accepted for at least 5 days from original posting date.

Colorado Residents: In any materials you submit, you may redact or remove age‑identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Position Pay Range: This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience.

$138,759.20-$222,010.08

This role is eligible for a bonus opportunity.

Location(s):United States Remote

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at [phone] or email us at [e-mail]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

• Impact: Always help and empower others, whether they're colleagues or customers. When our employees set their minds to something, great things happen.
• Integrity: Do what's right for our customers and our people while being authentic. We treat everyone with trust and respect-that's just who we are.
• Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story: CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy. By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are.

Learn more about CSG Inclusion & Impact here.

Our culture is award-winning: CSG has been recognized a US News & World Report "Best Companies to Work For" for 2025-2026, a Newsweek "America's Greatest Workplaces in Tech" for 2025 and "The Top Company in Technology for Women to Work" for 2025, among many others.