Sales Development Representative Manager

Zoom; United States; Hybrid; USD 93,000 - 186,000; Full time

Job summary

Workvivo, now part of Zoom, is seeking a Sales Development Representative Manager for the AMER and LATAM region. You will lead a regional SDR team across outbound and inbound motions, coaching, and development, while partnering with Sales and Marketing to ensure high-quality pipeline. This is a hybrid role with on-site three days per week in Boston, MA.

You will drive performance, coach reps, and translate global strategy into regional execution to meet ambitious targets in two growth markets.

Qualifications

• 2+ years of SDR/BDR team leadership in a B2B SaaS environment.
• Experience leading outbound and inbound SDR motions.
• Coaching-first leadership with calls reviews and role-plays.
• Strong commercial acumen and pipeline economics.

Responsibilities

• Deliver regional meeting, SQO, and pipeline targets for AMER and LATAM.
• Translate global SDR strategy into regional execution.
• Build a daily coaching culture with ongoing feedback.
• Identify high performers and develop development plans.
• Drive outbound and inbound execution across prospecting, sequencing, qualification, follow-up, and handoffs.
• Address regional blockers with the Global Head and cross-functional teams.
• Partner with Sales and Marketing to align campaigns and ABM priorities.
• Share regional learnings with the global SDR organization.

Skills

SDR management

SaaS experience

Coaching leadership

Pipeline management

Cross-functional collaboration

Job description

What You Can Expect

As Sales Development Representative Manager for Workvivo's AMER and LATAM region, you will own the full performance and development of a regional SDR team operating across both outbound and inbound motions. This is a hands‑on leadership role at a meaningful moment for Workvivo: with the recent launches of Seer and Workvivo HQ, the team has a compelling, expanded story to bring to enterprise CHROs, CTOs, and Internal Comms leaders across two high‑growth markets. Day to day, you will build coaching culture, translate global strategy into regional execution, and partner closely with Sales and Marketing to ensure the team delivers consistent, high‑quality pipeline. This is a hybrid position that requires on‑site presence 3 days per week at our Boston, MA office. Remote arrangements are not available for this role.

About the Team

Workvivo, now part of Zoom, is an employee communications and insights platform serving mid‑market and enterprise companies globally, with buyers that include CHROs, CTOs, CIOs, and Internal Comms Directors. Our AMER and LATAM SDR team operates a balanced motion: structured outbound sequencing into target accounts alongside managed inbound response, with a clear focus on pipeline quality over volume. The team runs within Zoom's worldwide network, giving you the backing and resources to build at scale while maintaining the pace and ambition of a high‑growth product.

Responsibilities

• Deliver against regional meeting, SQO, and pipeline targets by owning AMER and LATAM SDR performance, with clear focus on the inputs and behaviors that drive results
• Translate global SDR strategy into effective regional execution, ensuring playbooks and programs are adopted consistently across AMER and LATAM
• Build and sustain a daily coaching culture through call reviews, role‑plays, 1:1s, and live feedback that continuously sharpens rep performance
• Develop and retain SDR talent by identifying high performers, building individual development plans, and addressing performance gaps with clear expectations and support
• Drive consistent outbound and inbound execution across prospecting, sequencing, qualification, follow‑up, and handoffs
• Identify and resolve regional blockers across process, data, tooling, routing, and skills, partnering with the Global Head and cross‑functional teams to address them
• Partner with Sales and Marketing to strengthen meeting quality and pipeline conversion, ensuring AMER and LATAM SDR activity aligns with campaigns and ABM priorities
• Share regional learnings and insights with the global SDR organization to influence strategy and improve what is working across the wider team

What We're Looking For

• 2+ years of experience managing SDR or BDR teams in a B2B SaaS environment, with a proven track record of delivering against pipeline, meeting, and revenue targets
• Experience leading both outbound and inbound SDR motions, with a strong understanding of what drives conversion across each
• Coaching‑first leadership approach, with demonstrated experience listening to calls, running role‑plays, and actively developing rep capability
• Experience identifying high performers, managing performance gaps, and creating clear development pathways for SDR talent
• Strong commercial acumen, including pipeline economics, conversion rates, and the data‑driven levers that influence SDR performance
• Effective cross‑functional communicator and collaborator, with experience partnering with Sales, Marketing, and Enablement stakeholders
• Comfortable operating in a fast‑paced, high‑growth environment and bringing structure, accountability, and energy to a team
• 3 days per week in person in our Boston office.

Salary Range or On Target Earnings

Minimum:

• $92,800.00

Maximum:

• $185,600.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In‑Person is indicated in the job description/posting.

Benefits

As part of our award‑winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work‑life balance; and contribute to their community in meaningful ways