Sales Development Representative

Scratch Financial; United States; Hybrid; USD 60,000 - 100,000; Full time

Benefits offered by this job

Remote‑first

Hybrid options

Pasadena office

Unlimited PTO

Healthcare

401(k) match

Cell plan reimbursement

Monthly recognition

Learning resources

Equity

Parental leave

Job summary

Scratch Financial is seeking a Sales Development Representative (SDR) to connect with veterinary hospitals and educate them on Scratch Checkout. You will drive early-stage engagement, master the value proposition, and qualify opportunities for Account Executives.

In this remote-first but hybrid-friendly role, you will collaborate with a fast-growing fintech team, leverage HubSpot and Gong, and help improve client satisfaction and cash flow for practices across the U.S. and Canada.

Qualifications

• Minimum 1 year inbound/outbound sales experience.
• Ability to explain tech solutions to non-technical audiences.
• History of meeting or exceeding quotas.
• Familiarity with HubSpot, Gong, and Google Workspace.
• Strong communication and negotiation skills.
• Self-motivated, entrepreneurial attitude.
• Pasadena, CA local preferred with hybrid 3 days in office.

Responsibilities

• Promote Scratch Checkout to veterinary hospitals via phone, email, and social outreach.
• Master value proposition and benefits of Scratch’s payment platform and financing options.
• Generate and qualify leads through cold‑calling, targeted email campaigns, and account research.
• Book meetings and product demos for Account Executives with qualified prospects.
• Maintain accurate records of outreach activities and customer information in HubSpot for transparency and pipeline management.
• Stay informed on veterinary industry trends, payment technology developments, and competitor offerings.
• Drive results through a positive, proactive, and no‑excuses attitude on every call and meeting.
• Consistently meet or exceed pipeline creation and meeting‑setting metrics.

Skills

Sales experience

Tech communication

Quota attainment

HubSpot

Gong

Google Workspace

Negotiation

Time management

Entrepreneurial mindset

Interpersonal skills

Education

Bachelor’s degree in Business, Marketing, or related field

Tools

HubSpot

Gong

Google Workspace

Job description

Who We Are

Scratch Financial ("Scratch") is a late stage venture‑backed financial technology business based in Pasadena, California. At Scratch, everything starts and ends with our mission: being the payment partner of choice for veterinary practices and helping pet parents access the care their animals need without financial barriers. Driven by our award‑winning technology, Scratch has become the fastest growing financing provider in veterinary care, with a partner network of 15,000+ practices across the U.S. and Canada.

Scratch’s Main Products

• Scratch Pay: Point‑of‑sale lending, including a BNPL offering and longer‑term payment plans
• Scratch Checkout: Payment processing integrated with the veterinary practice management software

Position Overview

Being a Sales Development Representative (SDR) at Scratch is both challenging and rewarding. This is an opportunity for those who want to be part of something bigger than themselves: improving the lives of pets and the people who care for them. SDRs play a critical role in connecting with veterinary hospitals, educating them on how Scratch Checkout can simplify payment processing, increase client satisfaction, and improve cash flow for their practices.

Responsibilities

• Promote Scratch Checkout to veterinary hospitals, clinics, and practice groups via phone, email, and social outreach.
• Master the value proposition and benefits of Scratch’s payment platform and financing options.
• Generate and qualify leads through cold‑calling, targeted email campaigns, and account research.
• Book meetings and product demos for Account Executives with qualified prospects.
• Maintain accurate records of outreach activities and customer information in HubSpot for transparency and pipeline management.
• Stay informed on veterinary industry trends, payment technology developments, and competitor offerings.
• Drive results through a positive, proactive, and no‑excuses attitude on every call and meeting.
• Consistently meet or exceed pipeline creation and meeting‑setting metrics.

Qualifications

• Previous sales experience, ideally within the FinTech industry.
• Strong ability to understand and communicate technology solutions clearly to non‑technical audiences.
• Previous success in meeting or exceeding quotas as a Sales Development Representative, Inside Sales Representative, Account Executive, or similar role.
• Experience using modern sales tools including HubSpot, Gong, and Google Workspace.
• Excellent communication, relationship‑building, and negotiation skills.
• Entrepreneurial, self‑starter mindset with outstanding time‑management skills.
• Bachelor’s degree in Business, Marketing, or related field preferred.
• For those local to Pasadena, CA – a hybrid model of 3 days in office will be expected.

Preferred Qualifications

• 1+ year of inbound/outbound sales experience.
• Background in veterinary, pet healthcare, or healthcare technology sales is a plus.
• Prior experience working in a fast‑paced startup environment or high‑growth company.

The Team

Our sales team works collaboratively with veterinary practices to improve care accessibility and streamline payment workflows. We educate, inspire, and empower teams to provide care without the constraints of upfront payment concerns.

Benefits

• Competitive base salary ranging from $60,000 – $70,000 and OTE of $80,000 – $100,000.
• Remote‑first company, with hybrid options and a Pasadena office with snacks, beverages, and more.
• Unlimited PTO, covered healthcare, 401(k) match, cell plan reimbursement, and monthly recognition opportunities.
• Learning platforms and resources for professional growth.
• Equity retention policy to grow with the company.
• Generous parental leave.

EEO Statement

Scratch is committed to diversity in its workforce and is proud to be an equal opportunity employer. Scratch considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.