Sales Development Representative

Tekmetric; Houston, Northern (TX, KY); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Remote work

Generous PTO

Family leave

Health benefits

Wellness stipend

Home office bonus

Education assistance

401(k) match

Job summary

Tekmetric is seeking an Inbound Sales Development Representative to partner with Channel Partners and Marketing to drive pipeline. You will manage inbound inquiries via phone, email, and chat, qualify leads, and book demos for the Account Executive team.

This entry-level role offers a clear pathway to outbound SDRs and Account Executives, with hybrid and remote work options and a focus on fast, energetic collaboration within a growing software company serving auto repair shops.

Qualifications

• Foundational sales experience with a preference for SaaS background.
• CRM experience with HubSpot; Salesforce is a plus.
• Interest in startups, tech, and a proven top-performer mindset.
• Strong interpersonal and time-management skills; proactive communicator.
• Candidates must be located in the Eastern or Central Time Zone.

Responsibilities

• Serve as the first point of contact for inbound leads via phone, email, and chat.
• Qualify and route inbound leads to Account Executives with accurate data in the CRM.
• Collaborate with marketing and channel partners to optimize lead handoffs.
• Provide accurate, useful information to tailor product demonstrations and next steps.

Skills

Sales experience

SaaS experience

Interpersonal skills

Tools

HubSpot

Salesforce

Job description

Inbound Sales Development Representative

Houston, Texas or Remote

About Tekmetric

Tekmetric is the all-in-one, cloud-based software helping auto repair shops run smarter, grow faster, and serve customers better.
Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive - not just survive.From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably.

Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution - all by staying true to our values of transparency, integrity, innovation, and a service-first mindset.
But we’re not just building shop management software. We’re building a movement. We’re empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward - one interaction at a time.

Come build with us. Join the journey. Shape the future of auto repair.

Working the Tekmetric Way

At Tekmetric, we’re building a culture where winning matters - not for ego, but because when our customers win, we win together.

We move fast, stay curious, and take full ownership of our results — no excuses, no finger-pointing. If you thrive in ambiguity, take initiative, and view honest feedback as fuel for growth, you’ll feel right at home here.

We’re direct but respectful, ambitious yet grounded, and collaborative at every level. Everyone leads through impact and is encouraged to speak up, share ideas, and challenge assumptions (even your manager’s). This is a place for builders, not bystanders.

Success here takes focus, follow-through, and a willingness to roll up your sleeves — but if you’re driven by meaningful work and real results, it’s deeply rewarding. You’ll join a team that cares about the work, supports one another, and takes smart risks to achieve bold goals. Be yourself, stay mission-focused, and you’ll thrive. If that energizes you, we can’t wait to meet you.

At Tekmetric, great work happens anywhere, but great teams are built through intentional connection. We offer hybrid and remote work models based on your proximity to our office hubs. Because we value in-person collaboration, travel is an expected part of every role. We come together several times a year for team and company-wide offsites to align on goals and strengthen relationships. Attendance at these events is expected and fully supported.

What You’ll Do

Our Inbound Sales Development Representatives (Inside Sales Representative) will partner with our Channel Partners and Marketing teams to implement sales and pipeline‑building strategies. This role plays an integral part in driving the growth of our customer base and revenue through handling already qualified leads. The Inbound SDR is responsible for the intake and maintenance of inbound leads via phone, email, and online chat to schedule appointments for the Account Executive team. During these interactions you gather and share relevant, high‑level information that sets Tekmetric up for success.

You will be responsible for:

• Serving as the liaison for potential customers as they interact with different sales roles on their buying journey (i.e. booking demos, demo reminders, follow-ups after demo, etc…)
• Building out and refining information about leads in a CRM, to assist in lead qualification
• Providing useful details to the sales team so they can deliver a tailored demo experience.
• Collaborating and keeping active lines of communication with other sales team roles that play a part in the customer journey.
• Ensuring all potential customers receive exceptional service from start to finish

This is an exciting entry level and rewarding role for anyone that wants to develop or even kick‑start their career in sales! There are many opportunities for career development and progression – with successful Inbound SDRs becoming outbound SDRs, Senior SDRs, and ultimately Account Executives.

What You’ll Bring

• Foundational sales experience required, with a strong preference for SaaS background
• Experience with following defined processes using CRM (HubSpot and Salesforce, a plus)
• Innate interest in startups, sales, and technology, with a strong desire to be a top performer
• Strong interpersonal skills and friendly professional demeanor on the phone
• Strong organizational and time management skills
• An honest and genuine approach to helping potential customers
• Strong desire to grow personally and professionally in Sales
• Candidates must be located in the Eastern or Central Time Zone

Why You'll Love Working With Us

Health & Wellness That Have You Covered:

• Enjoy the flexibility of remote work
• Competitive base salaries that reflect your value.
• Generous Paid Time Off, because we know you do your best work when you're well-rested.
• Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones.
• Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families.
• Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp.

Investing in Your Future (and Present):

• 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6% - so your future self will thank you.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to make your money go further.
• Life and Accidental Death & Dismemberment (AD&D) Insurance for added peace of mind.
• Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best.
• After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you.
• Keep growing with support for continuing education - we’re invested in your development.

Most importantly, we have a stellar team of coworkers, a really cool office, and lots of fun activities!

Tekmetric is an equal opportunity employer. We hire hard-working individuals, regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.