Sales & Design Specialist Supervisor-Costa Mesa South Coast Plaza

MillerKnoll, Inc.; Costa Mesa (CA); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation

Paid holidays

Parental leave

401(k) with company match

Commuter benefits

Employee discounts

Job summary

MillerKnoll, Inc. is seeking a Sales & Design Specialist Supervisor in Costa Mesa to lead the store team and deliver world‑class client experiences. You will partner with the General Manager to drive sales targets, coach staff, and execute brand initiatives.

You will recruit, train, and manage Sales & Design Specialists, while ensuring merchandising and visual standards. The role reports to General Manager and requires weekend availability.

Qualifications

• 1–2 years retail leadership experience preferred.
• Strong communication skills, written and verbal.
• Ability to identify client needs and explain product features and benefits.
• Experience with a POS system, MS Office, web navigation, and 3‑D rendering tools.
• Physically able to move objects up to 40 pounds and follow safety protocols.

Responsibilities

• Expand client connection to the Herman Miller/MillerKnoll brand and drive local outreach.
• Coach and manage Sales & Design Specialists.
• Conduct interviews and recruit top candidates.
• Meet and exceed sales goals and key metrics through excellent client experiences.
• Adhere to company programs, safety, inventory, and facilities procedures.
• Attend store meetings and participate in product trainings; share knowledge with peers.
• Maintain design and visual standards using merchandising guidelines.
• Fulfill customer needs and resolve issues per the Herman Miller Client Experience.
• Collaborate to foster a positive team culture aligned with MillerKnoll values.

Skills

Retail leadership

Communication (verbal & written)

Client needs assessment

Product features & benefits

POS system

MS Office/Web/3-D rendering

Tools

POS system

MS Office

3-D rendering

Job description

Why join us?

Our purpose is design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of HermanMiller means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows HermanMiller to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

Step into a leadership path at Herman Miller, a legacy brand driving the future of work and living through design-forward innovation and career growth.

What We Offer:

• Competitive hourly base with commission on shipped items
• Performance-based bonus plan
• Medical, dental, and vision insurance
• Paid vacation, paid holidays, and parental leave
• 401(k) with 4% company match
• Commuter benefits up to /$150/month
• Generous employee discounts
• And more!

Store Hours: Open daily, Sunday through Saturday (weekend and holiday availability required)

About the Role:

As the Sales & Design Specialist Supervisor, you'll work in partnership with the General Manager to ensure the success of the store. You will be responsible for delivering world-class client experiences while supporting brand initiatives and executing management responsibilities. Our Sales & Design Specialist Supervisor balances their time working with clients to achieve sales targets and various leadership initiatives including performance coaching, data analysis, and product training. You will report directly to the General Manager.

What You'll Do:

• Work to expand the client's connection to the Herman Miller brand and pioneer outreach in your local community.
• Assist in managing and coaching all Sales & Design Specialists.
• Conduct interviews and recruitment efforts to attract and select top-tier candidates.
• Manage the full client lifecycle to meet and exceed sales goals and key metrics.
• Adhere to all Company programs and procedures, including safety, inventory and facilities.
• Attending store meetings, participating in product training, and sharing information among peers.
• Assist in maintaining the store's design and visual standards using merchandising guidelines.
• Fulfill customer needs and resolve issues in a manner consistent with the Herman Miller Client Experience.
• Collaborate and promote a positive team culture demonstrating the MillerKnoll Values, Culture & Actions.

What We're Looking For?

• 1 to 2 years of retail leadership experience preferred.
• Ability to effectively communicate with internal and external parties both verbally and in writing.
• Ability to identify client needs, problem solving and understand and explain product features and benefits.
• Experience with a POS (Point of Sale) system and proficiency with MS Office software, web navigation, and 3-D rendering programs.
• Able to routinely move objects weighing more than 40 pounds and to understand safety requirements.

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. HermanMiller is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We're committed to equal opportunity employment, including veterans and people with disabilities.

This organization participates in E-Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at [e-mail] .