Sales & Design Consultant

Luxury Living Group; New York (NY); On-site; USD 80,000 - 90,000; Full time

Job summary

Ralph Lauren Home in New York seeks a Sales & Design Consultant to support the showroom sales team. You will advise clients, register projects, and build a strong pipeline while delivering exceptional customer service in a luxury setting.

The ideal candidate has 2–3 years in high-end furniture or luxury interiors, strong communication, and fluency in English and Italian. The role reports to the Director of Sales and offers a competitive base salary with full-time hours.

Qualifications

• Minimum 2–3 years in high-end furniture or luxury goods retail or design fields.
• Bachelor’s degree preferred in Interior Design, Architecture, Design or related field.
• Fluent in English and Italian; additional languages a plus.

Responsibilities

• Expand the company database through client data registration and profiling.
• Outreach to the A&D community—interior designers, architects, developers—to present Ralph Lauren Home products.
• Build a pipeline of sales and projects to sustain store sales and profitability.
• Meet and greet showroom customers, providing outstanding hospitality.
• Maintain high customer satisfaction through exceptional service and accurate product guidance.
• Maintain store condition and visual merchandising standards; manage inventory and CRM reporting.

Skills

Customer service

Fluent English

Fluent Italian

Strong communication

Analytical skills

Education

Bachelor's degree in Interior Design / Architecture / Design / Business

Tools

CRM tools

Excel

Outlook

Job description

Ralph Lauren Home | Luxury Furniture Home Accessories

Luxury Living Group is seeking a motivated Sales & Design Consultant for the Ralph Lauren Trade Gallery in 200 Lexington, NY.

Our Company

Ralph Lauren Home is one of the most iconic luxury lifestyle brands in the world, known for its timeless style, refined interiors and distinctive vision of home. Introduced in 1983, Ralph Lauren Home has become synonymous with an all-encompassing lifestyle approach to interiors, with a collection including furniture, lighting, floor coverings, fabric, wallcovering, tabletop, decorative accessories, bed and bath linens.

About the Role

The Sales & Design Consultant will support the Sales Team for providing customers with all the requested information and advise them concerning acquisitions by ensuring an outstanding sales experience. The Sales & Design Consultant reports directly to the Director of Sales.

Key Responsibilities

Sales & Business Development:

• Contribute to further expand the company database through client data registration and profiling.
• Outreach to the A&D Community -Interior Designers, Architects, Custom Home Builders, Developers etc.- organize presentations and scouting projects suitable for Ralph Lauren Home products.
• Build a pipeline of sales and project to sustain the store sales and profitability

Client Experience & Client Eling:

• Meet and greet customers that come into the Showroom, providing outstanding level of hospitality.
• Ensure high levels of customer satisfaction through excellent sales service.
• Actively listen to and engage customers, using appropriate selling skills to match the customer’s needs, and ensure their decisions.
• Maintain strong relationships with existing customers, as well as prospect for new customers.
• Offer information and technical support to customers about the products.
• Identify and investigate customer complaints and service suggestions.

Store Operations & Brand Standards

• Maintain outstanding store condition and visual merchandising standard.
• Maintain accurate inventory and store goods.
• Check all products to see if they are not damaged.
• Use the company reporting tools (quote/project registration, traffic registration, CRM).
• Prepares sales and customer relations reports by analysing and categorizing sales information.
• Provide support to the Store Manager in implementing programs and execute operational and organizational objectives.

Experience and Education:

• Previous experience (2-3 years) in high-end furniture or luxury good Industry will be appreciated; years of experience in luxury retail, A&D, luxury interiors, furniture, home décor, design or lifestyle brands.
• Proven sales track record and strong commercial awareness
• Experience working with private clients, interior designers and architects.
• Strong knowledge of furniture, materials, finishes, textiles, accessories and interior decoration is preferred.
• Bachelor’s degree preferred, ideally in Interior Design, Architecture, Design, Business or related field.

Technical and Soft skills:

• Strong sensitivity to luxury, interiors, aesthetics and client experience.
• Strong analytical skills and good knowledge of retail KPIs.
• Outstanding communication and interpersonal skills.
• Strong customer service orientation and clientele mindset.
• Strong organizational skills and attention to detail.
• Responsibility, reliability and proactive attitude.
• Positive and enthusiastic team player;
• Attitude to problem solving and oriented to achieve the goals;
• Fluent in English and Italian; additional languages are a plus.
• Excellent computer skills, including Outlook, Word, Excel and CRM tools.

Work location:

New York

Working hours:

full time, 40 hours/week from Monday to Friday, from 9 AM to 5 PM.

Type of contract:

open-ended contract.

Salary Range:

$ 80,000 / $ 90,000 base depending on the experience

The salary range stated in this job advertisement reflects an estimated average range for the position. The final remuneration will be determined based on the selected candidate’s experience, skills, and qualifications, in accordance with applicable EU pay transparency and pay equity requirements.

Luxury Living Group is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.