Sales Delivery Specialist II - Massachusetts

Peak Scientific, Inc.; Massachusetts; On-site; USD 45,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Sales Delivery Specialist II, where you will play a crucial role in supporting both internal and external customers. This exciting position involves responding to inquiries, processing orders, and maintaining accurate sales databases. You will be instrumental in analyzing technical documentation and collaborating with teams to enhance customer support operations. If you thrive in a dynamic environment and have a passion for delivering exceptional service, this role offers the perfect opportunity to make a significant impact in a rapidly expanding sales division.

Qualifications

• 2+ years in a sales support or customer service role.
• Experience with CRM and ERP systems is essential.

Responsibilities

• Create and deliver sales quotations and maintain customer records.
• Provide troubleshooting support for customer orders and account issues.
• Collaborate with cross-functional teams for timely order fulfillment.

Skills

CRM platforms

Customer support

Data analysis

Order processing

Communication skills

Education

Bachelor's degree or equivalent experience

Tools

ERP systems

Job description

Sales Delivery Specialist II

An exciting opportunity has arisen for a talented Sales Delivery Specialist II to join our rapidly expanding sales division here in the US at Peak Inc., the North American arm of Peak Scientific. Based in Westford, Massachusetts, our team comprises around 100 staff across the US and Canada.

The Role

As a Sales Delivery Specialist II, you will support our internal and external customers by responding to inquiries, processing orders, maintaining sales databases, and handling customer spares orders. You will interface directly with customers, process purchase orders, and analyze technical documentation such as bills of material (BOMs) to identify required parts.

Key Responsibilities:

1. Create and deliver sales quotations promptly.
2. Maintain and update customer records, sales reports, and data in CRM and ERP systems, ensuring data accuracy.
3. Review purchase orders and quotations for accuracy before processing.
4. Provide troubleshooting support for customer orders and account issues.
5. Develop strategies to improve customer support operations.
6. Analyze workflows to streamline processes and improve efficiency.
7. Collaborate with cross-functional teams to ensure timely order fulfillment.
8. Assist the sales team with data analysis and guidance to improve sales performance; support setup of new vendors/suppliers.
9. Perform data entry related to sales metrics; support marketing activities like trade shows and customer lead management.
10. Support the Spare Parts Department with quoting, invoicing, and delivery notifications.
11. Monitor bid websites and assist in proposal preparations.
12. Answer calls and develop a deep understanding of our products and services.
13. Potentially manage team members, including performance management and coaching.

The Candidate

We seek someone experienced in managing diverse customers, with strong practical skills and the ability to work under pressure. The ideal candidate is self-motivated, quick to learn, and effective in communication. Previous experience with CRM platforms and at least two years in a similar role are required.

The Company

Peak Scientific is a global leader in innovative gas generation solutions for laboratories, with over two decades of growth. We support customers worldwide with industry-leading service and maintenance. Join us and be part of Scotland’s manufacturing success story.