Sales & Customer Service Associate

Massage Envy Franchising, LLC; West Hartford, Village of Monroe (CT, NY); On-site; USD 60,000 - 80,000; Part time

Job summary

Join Massage Envy in West Hartford as a service provider! You'll deliver exceptional customer service, educate clients on wellness services, and promote a caring community. With competitive pay, benefits, and a flexible schedule, your passion for helping others will thrive in a supportive environment.

Benefits

Competitive hourly pay plus bonuses

Company-paid healthcare services

$1,500 contribution to Health Savings Account

Matching 401(k) retirement savings

Paid time off

Flexible schedule for work/life balance

Free massage services each month

40% off products

Employee referral bonus program

Qualifications

• Previous retail or sales experience preferred.
• Great people skills and relationship-building ability.
• General knowledge of massage and skin care services.

Responsibilities

• Provide outstanding customer service.
• Promote Total Body Care and educate clients.
• Support clinic flow and schedule services.

Skills

Customer Service

Critical Thinking

Multitasking

People Skills

Education

High School Diploma or Equivalent

Job description

Overview

Where Better Careers Begin!Massage Envy West Hartford

333 North Main Street

West Hartford, CT 06117

Do you have a passion for helping others? At the Massage Envy West Hartford franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to help more people on their wellness journey.

Perks & Pay:

• Competitive hourly base pay,plus bonuses and commissions
• Company-paid Essential healthcare providing annual physical, access to regular doctor or urgent care offices, a presciption drug program extended those who regularly work at least 25hrs per week.
• Company-paid telehealth services for you and your immediate family with Free urgent care prescription medications.
• Company sponsored Connecticare plans available to those who regularly work at least 30 hrs per week.
• Company $1,500 contribution to Health Savings Account for those who enroll in Connecticare HSA Major Medical plan.
• Company sponsored dental and vision plans extended those who regularly work at least 25hrs per week.
• Matching 401(k) retirement savings
• Paid time off to those who regularly work at least 20 hrs per week.
• Paid sick time offextended to all
• Paid holidays to those who regularly work at least 30 hrs per week.
• Employee referral bonus program
• Employee Assistance Program
• A flexible schedule for a better work/life balance
• A free massage, skincare or stretch session each month
• 40% off products. Some exclusions apply.
• 50% off all additional services

Qualified Candidates:

• Have a high school diploma (or equivalent) and previous retail or sales experience (preferred)
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services

Day-to-Day:

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach

Culture & Support:

• Trained leadership that is invested in YOUR success
• Award programs (like Sales Associate of the Year)
• A caring community that strives to celebrate individuality and share knowledge

If you’re ready to join a growing community with experienced professionals who share your same passion, we can’t wait to meet you!

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are setby each franchisee and vary by location.

Salary

$17 - $20

Job ID

2025-235218