Sales & Customer Service Associate

Massage Envy Franchising, LLC; Stuart (FL); On-site; USD 20,000 - 40,000; Full time

Job summary

Join a vibrant community dedicated to wellness as a sales and customer service associate. In this role, you'll connect clients with the benefits of massage and skin care, driving member retention and enhancing their overall experience. Enjoy a dynamic environment where your contributions matter, and take advantage of a competitive compensation plan including base pay and commissions. If you thrive in a fast-paced setting and are passionate about helping others feel their best, this is the perfect opportunity for you to shine and grow in your career.

Benefits

Paid Vacation Time

Paid Holidays

Discounted Insurance Coverage

Discounted Services and Products

Training Opportunities

Qualifications

• Sales superstars with strong customer service skills and a flexible schedule.
• Ability to connect clients with memberships and retail products.

Responsibilities

• Provide outstanding customer service and promote wellness programs.
• Drive member retention and support team goals.

Skills

Sales Skills

Customer Service

Communication Skills

Critical Thinking

Time Management

Education

High School Diploma or Equivalent

Job description

Overview

Do you love helping others?

Are you a sales and customer service superstar who wants to use your powers for good? Do you want to be part of a community of caregivers committed to helping people feel their best? If the answer is "yes," we want you on our team at Massage Envy Stuart. Massage Envy is the leader in accessible massage and skin care. As a sales and customer service associate at our Stuart franchised location, you'll join a wellness community that's 35,000 strong. And you have a meaningful role to play as you:

• Help clients understand the benefits of regular massage, skin care, and stretch.
• Establish relationships with members and guests to grow and retain a client base.
• Connect clients with retail products that improve, enhance, and extend the positive impact of the services they receive.

Here's what's in it for you:

The rewards of the job go beyond the difference you'll make in the lives of members and guests. We offer a culture of care that inspires you to be your best with:

• Benefits that help you take care of you including: paid vacation time, paid holidays, and discounted AFLAC and insurance coverage.
• A healthy compensation plan that rewards your hard work with a $13 per hour base pay plus commissions for sales and raises based on performance, discounted services and products, and more.
• A dynamic, energizing environment where you're consistently challenged, never bored.
• Training to help you grow and refine your sales and customer service skills.

As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is converting guests to members, retaining members, driving retail sales, and delivering an amazing experience. This includes:

Qualified applicants must have a flexible schedule and be available nights and weekends.

• Providing outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.
• Promoting the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.
• Driving member retention through outreach via phone and email to current members.
• Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency, and empathy.
• Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members.
• Must follow all Massage Envy policies and protocols.
• Assists in the cleanliness of the location (therapy rooms and common areas).
• Maintain professional appearance at all times.
• Design specific sessions based on member’s/guest’s individual needs.
• Assists in the promotion of the health and wellness benefits to clients receiving massage therapy on a regular basis; communicates various promotions to clients.
• Creates excellent member/guest experience through friendly and helpful attitude.
• Reliable, on-time attendance. Attends all scheduled shifts, is prompt to work and works entire scheduled shift.
• Other duties as assigned.

We only succeed together, so we're looking for people with the passion and experience to be amazing. Those who thrive in this role are:

• Sales superstars who aren't afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care. Bonus points for previous retail or sales experience.
• People of integrity ready to champion the well-being of members, guests, and team members and do the right thing (even if it isn’t the easy thing).
• Smart and savvy with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.
• Masters of customer service who makes everyone they interact with feel valued and supported, whether in person or on the phone. Bonus points for previous customer service experience.
• Fast on their feet with the ability to think critically, juggle multiple tasks, and set priorities.
• Great teammates who can work well with others in a fun and fast-paced environment.
• Supporters of total body care with a general knowledge of massage and skin care services.

We Believe Our Differences Make Us Better

We're excited to hear from everyone with the skills, experience, and passion to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you're ready to put your amazing sales and customer service skills to work to help people feel their best, we can't wait to meet you.

Salary

$20,000-$40,000

Job ID

2025-234271